Customer Reviews for CalderaSpas® Makena
CalderaSpas® Makena
The Makena® a full-featured, full-sized lounge spa model in the popular Paradise Series is perfect for daily personal care, family time and entertaining. The Makena features our signature comfort, performance and style amenities including 46 jets, 12 points-of-light, a backlit Acquarella® waterfall, and seating for up to 6 adults.
Average Customer Rating:
4.8
out of 5
(126 Reviews)
Rating breakdown 126 reviews
5
105
4
16
3
1
2
3
1
1
1 out of 1(100%)reviewers recommend this product.
Customer Reviews for Makena
Review 121 for Makena
Overall rating
4
/
5
Great purchase
PostedSeptember 4, 2014
KitCat75
from Atlanta, GA
Age:35-44
Gender:female
Comfort
5
/
5
Quality
4
/
5
Ease of Water Care
4
/
5
Energy Efficiency
5
/
5
Value
4
/
5
We have really enjoyed the spa. The only problem we've had is trying to keep the bromine level right. The spa is very comfortable and the jets really work the muscles and make them feel good and relaxed!
Response from Caldera SpasBy Peggy W. , Customer Service, September 9, 2014
Great review of the Makena spa! Both your local dealer and Watkins' Customer Service team are here to help if you have challenges with the water care. Our toll-free number is 800-669-1881, ext. 8432, and we're here until 5pm (PST). Holler when you need us!
Thank you! You have successfully submitted a comment for this review.
Review 122 for Makena
Overall rating
3
/
5
not a fan of saltwater
PostedJune 9, 2022
Erica
from Minnesota
Age:35-44
Comfort
5
/
5
Quality
4
/
5
Ease of Water Care
1
/
5
Energy Efficiency
3
/
5
Value
2
/
5
Saltwater tub was supposed to be so easy to care for. I have owned my tub since September 2021 and have not yet been able to equalize my chemicals. I take in samples and they say they are ok and go home and do this and I do it and I still am not getting it. Also, I was told that the saltwater tubs generate gas chlorine. and apparently they do. but you still have to put liquid chlorine in as well.
By Customer Service Caldera Kylie, June 27, 2022
Thanks for reaching out, we appreciate your feedback. I would be frustrated too since you've been working on this since September and I'd like to help. Water care can take a little time to get right but once you do it should be a breeze. Keep an eye out for an email from us so that we can see how we might be able to assist.
In the meantime, be sure to check out the FreshWater Salt System owner's manual that can be found here: https://www.calderaspas.com/owners-corner/manuals#freshwater-manuals
Happy Hot Tubbing!
Kylie - Customer Care
In the meantime, be sure to check out the FreshWater Salt System owner's manual that can be found here: https://www.calderaspas.com/owners-corner/manuals#freshwater-manuals
Happy Hot Tubbing!
Kylie - Customer Care
Thank you! You have successfully submitted a comment for this review.
Review 123 for Makena
Overall rating
2
/
5
Would be a nice tub, if it worked
PostedJune 16, 2022
gdahls
from Chattanooga, TN
Comfort
3
/
5
Quality
2
/
5
Ease of Water Care
2
/
5
Energy Efficiency
4
/
5
Value
2
/
5
Bought the tub 4 months ago and for 3 months I have had a non-functioning salt system. It still doesn't work and Caldera is not providing the support to get it fixed. Now I need to find out what actions I can take to recover my wasted money.
By Customer Service Caldera Kylie, June 24, 2022
Oh, no! We're sorry to hear that you've struggled with your FreshWater Salt system. We are always happy to help work with you to get your water care routine in place and ensure you're getting the most out of your spa.
We have a start-up guide on our site that can be very helpful when starting with your new FreshWater Salt system. It can be found here: https://www.calderaspas.com/owners-corner/manuals#freshwater-manuals
We would like to get more information from you though so please keep an eye out for an email from us so that we can gather more info and see how we can help. We look forward to working with you!
Kylie - Customer Care
We have a start-up guide on our site that can be very helpful when starting with your new FreshWater Salt system. It can be found here: https://www.calderaspas.com/owners-corner/manuals#freshwater-manuals
We would like to get more information from you though so please keep an eye out for an email from us so that we can gather more info and see how we can help. We look forward to working with you!
Kylie - Customer Care
Thank you! You have successfully submitted a comment for this review.
Review 124 for Makena
Overall rating
2
/
5
Not happy
PostedNovember 19, 2021
E
from Mn
Age:35-44
Comfort
3
/
5
Quality
2
/
5
Ease of Water Care
1
/
5
Energy Efficiency
3
/
5
Value
3
/
5
It is a pain in the butt to try to get water regulated.
By Customer Service Caldera Kylie, June 27, 2022
Thanks for reaching out, we appreciate your feedback. Water care can take a little time to get right but once you do it should be a breeze. We're always happy to help! Keep an eye out for an email from us so that we can see how we might be able to assist.
Be sure to check out the FreshWater Salt System owner's manual that can be found here: https://www.calderaspas.com/owners-corner/manuals#freshwater-manuals
Happy Hot Tubbing!
Kylie - Customer Care
Be sure to check out the FreshWater Salt System owner's manual that can be found here: https://www.calderaspas.com/owners-corner/manuals#freshwater-manuals
Happy Hot Tubbing!
Kylie - Customer Care
Thank you! You have successfully submitted a comment for this review.
Review 125 for Makena
Overall rating
2
/
5
not very comfortale
PostedJuly 20, 2015
ladygo
from danville ca
Age:45-54
Gender:female
way too deep, some of the jets stopped working along with the waterfall. Disappointed.
Response from Caldera SpasBy Ben, Customer Service, July 22, 2015
Hello Ladygo,
Thank you for your product feedback - so sorry to hear about the disappointment with your spa! Have you contacted your dealer where the spa was purchased? We take your concerns seriously, thus you can always contact our customer service team by dialing 800.669.1881, press x 8432, to speak with one of our knowledgeable customer service representatives. Please keep an eye our for an email, we will help get this resolved!
Thank you for your product feedback - so sorry to hear about the disappointment with your spa! Have you contacted your dealer where the spa was purchased? We take your concerns seriously, thus you can always contact our customer service team by dialing 800.669.1881, press x 8432, to speak with one of our knowledgeable customer service representatives. Please keep an eye our for an email, we will help get this resolved!
Thank you! You have successfully submitted a comment for this review.
Review 126 for Makena
Overall rating
1
/
5
Very unhappy customer
PostedJune 23, 2016
Ashley
from Brandon,Fl
Age:25-34
Comfort
2
/
5
Quality
2
/
5
Ease of Water Care
1
/
5
Energy Efficiency
2
/
5
Value
1
/
5
We are very unhappy with our caldera spa. After weeks of breaking out in rashes (all 5 people that got in the tub), we decided to return the tub. They came out to drain it, clean it and fix it and we all broke out again. Very unfortunate situation. Returning spa:( We do not know why this happened and either does anyone we've worked with!
By Customer Service Caldera Vanessa, June 28, 2016
I am sorry to hear about your spa experience. I appreciate you working with me and allowing me to help figure this out. Thank you for your time and for your review. Hot tub soaking should be a relaxing enjoyable experience. I look forward in working with you and delivery a happy spa.
Thank you! You have successfully submitted a comment for this review.
Read comment (1)
Comments (1)
Joe TN
Franklin, TN
It may have been the bromine.
Posted June 29, 2016
We have had hot tubs for over 25 years always using chlorine. Our Caldara spa made me break out in a rash that took a week to get over. After doing a water change and changing from bromine to chlorine, not a single rash problem.
0points
0of 0voted this comment as helpful.
Share this comment:
