Customer Reviews for CalderaSpas® Marino
CalderaSpas® Marino
Six adults fit comfortably in the Marino, a popular Vacanza® Series spa with 35 hydromassage jets and a surprising range of features that make caring for and enjoying your hot tub a simple pleasure.
Average Customer Rating:
4.7
out of 5
(349 Reviews)
Rating breakdown 349 reviews
5
272
4
57
3
9
2
6
1
5
38 out of 39(97%)reviewers recommend this product.
Customer Reviews for Marino
Review 341 for Marino
Overall rating
2
/
5
crack
PostedMarch 14, 2016
RSims
from Rapid City
Age:45-54
Comfort
4
/
5
Quality
1
/
5
Ease of Water Care
4
/
5
Energy Efficiency
4
/
5
Value
1
/
5
After four months out hot tub developed a crack. The "fix" was to patch and make a rough and ugly spot which is 100 times larger than the crack. Now our basically new hot tub looks horrible. The company thinks this is okay for a practically new hot tub? I hate to see what other cracks develop. We had an old other brand hot tub before and NEVER had cracks. The dealer even said sometimes this happens but didn't say it until after we found a crack.
By Customer Service Caldera Vanessa, March 22, 2016
I am sorry to hear that you are disappointed with your spa. Thank you for taking the time to submit your review. I would like to work with you in person and see what options are available. Please look for an email from me in your inbox.
Thank you! You have successfully submitted a comment for this review.
Read comment (1)
Comments (1)
RSims
Rapid City
Replaced
Posted April 22, 2016
Finally everyone listened to me! We received a brand new replacement hot tub and everything seems to be going fine. I will do another review in a few months to keep everybody updated.
0points
0of 0voted this comment as helpful.
Share this comment:
Review 342 for Marino
Overall rating
2
/
5
Nice tub but not reliable
PostedJuly 13, 2015
Jeff
from Washington Utah
Age:45-54
Gender:male
Comfort
4
/
5
Quality
1
/
5
Ease of Water Care
4
/
5
Energy Efficiency
3
/
5
Value
3
/
5
I did a lot of research before buying s tub. My top priority was reliability. This tub needed service 5 times in the first 2 years. Each time some part had to be replaced.
Response from Caldera SpasBy Ben, Customer Service, July 21, 2015
Hi Jeff - Thank you for posting your use of candor with your Hot Tub, so sorry to hear your experience hasn't been the greatest. Our customer service team would gladly help where we can - please call 800.999.4688, press ext 8432 to speak with one of our excellent customer service representatives. You should also receive an email shortly. Hope to turn your experience around, thanks Jeff!
Thank you! You have successfully submitted a comment for this review.
Review 343 for Marino
Overall rating
2
/
5
Spa broke 3 times in the first hyear
PostedJune 23, 2015
Sam
from Lake Tahoe ca
Age:35-44
Gender:male
Comfort
3
/
5
Quality
1
/
5
Ease of Water Care
2
/
5
Energy Efficiency
2
/
5
Value
2
/
5
Spa woudnt heat up, took 2 months and 4 service calls to finally fix it. Poor communication and customer service from caldera. I would not recommend buy a caldera spa.
Response from Caldera SpasBy Peggy W., Customer Service, June 23, 2015
Gosh, this clearly hasn't been a good experience for you! I would like to work with you and your dealer to see how we can make the spa a source of enjoyment for you. I will sent you an email directly and look forward to helping resolve any open issues. Thanks again for writing!
Thank you! You have successfully submitted a comment for this review.
Review 344 for Marino
Overall rating
2
/
5
3 Month Old Marino
PostedMarch 25, 2014
Tom
from Central Minnesota
Comfort
4
/
5
Quality
1
/
5
Ease of Water Care
3
/
5
Energy Efficiency
2
/
5
Value
4
/
5
Installed our brand new Marino October 2013, only to have the heater malfunction and quit working. At least we were able to enjoy the spa for 3 months. Very disapointing. Other friends have a Caldera spa in which the same heater problem happened. Now we are all without a spa. Again, very disapointing.
Thank you! You have successfully submitted a comment for this review.
Read comment (1)
Comments (1)
Lisa
Austin, Texas
Posted April 2, 2014
Please call your local Dealer for service and they will always get you taken care of. Good Luck!
0points
0of 0voted this comment as helpful.
Share this comment:
Review 345 for Marino
Overall rating
1
/
5
Chintzed out on the led lighting
PostedMay 18, 2021
Not happy
from Tallahassee, Florida
Age:45-54
Comfort
5
/
5
Quality
3
/
5
Ease of Water Care
5
/
5
Energy Efficiency
4
/
5
Value
1
/
5
Took FOREVER to get it & paid three times as much as it’s worth. Then just to realize that they decided to make the hot tub LOOK like it’s got LED lighting in the waterfall feature but guess what? They decided NOT to actually put the lights in. CHEAP!!!
By Customer Service Caldera Melissa, May 19, 2021
Thank you for your feedback. I can appreciate your frustration with expecting something, and not receiving what was expected. I hope I can clear up any confusion with the LED lighting features with the waterfall. The Vacanza series of Caldera spas does have the Acquarella® Waterfall, which is included in the Marino spa, but does not have the LED lighting. The Acquarella® Waterfall with LED lighting is available in the Utopia and Paradise series of spas. Happy hot tubbing!
Thank you! You have successfully submitted a comment for this review.
Review 346 for Marino
Overall rating
1
/
5
Not Reliable
PostedJune 18, 2017
jth
from Bethalto, Il
Age:55-65
I've had multiple issues with this spa. I shut it down per the instructions and yet I have issues with restarting the spa. Currently only showing four straight lines. Would not recommend
By Customer Service Caldera Vanessa, June 21, 2017
Thank you for taking the time to let us know about your spa experience. I am sorry to hear that you are not happy with your spa. Having your spa running when you want to use it is a basic requirement. We know that maintaining a wonderful machine like a hot tub can take some getting use to and may require service. That is why we provide an extensive warranty.
The straight lines you are seeing may be from something as simple and needing to clean or replace the filters. To something more like replacing a part. In any case I hear your frustration and I will email you directly to see how I can help improve your spa experience. Thank you for your time and I look forward in working with you soon.
The straight lines you are seeing may be from something as simple and needing to clean or replace the filters. To something more like replacing a part. In any case I hear your frustration and I will email you directly to see how I can help improve your spa experience. Thank you for your time and I look forward in working with you soon.
Thank you! You have successfully submitted a comment for this review.
Review 347 for Marino
Overall rating
1
/
5
BAD SERVICE
PostedMay 22, 2017
Terry
from Grand Blanc
Age:35-44
Comfort
4
/
5
Quality
1
/
5
Ease of Water Care
5
/
5
Energy Efficiency
4
/
5
Value
1
/
5
We have owned our spa for almost two years now and my only complaint is with the service of these spas. To preface this, the issue may be with my local service provider and not the manufacture, but buyer beware! Within the first two months the heater died. It took the service company 4 weeks to obtain the part and then another week to install. Here we are two years later and the primary pump has failed and we are again waiting 4 weeks for a part, then another week to schedule the replacement. Any other service industry would be out of business. Imagine waiting 4 weeks for your car at the dealership???
Response from Caldera SpasBy Vanessa, Customer Service , May 25, 2017
I am sorry to hear about your poor spa experience. I will contact you and see what I can do to help. We appreciate your feedback. Thank you for your review.
Thank you! You have successfully submitted a comment for this review.
Review 348 for Marino
Overall rating
1
/
5
BAD DECISION
PostedOctober 7, 2016
BAD NEWS
from Yakima, Washington
Comfort
4
/
5
Quality
1
/
5
Ease of Water Care
4
/
5
Energy Efficiency
4
/
5
Value
1
/
5
My less than 5 year-old Marino just had to have the top-side control and the electronic circuit board replaced at the same time. Failure of both components at the same time less than 5 years after purchase.
This one repair alone has added 20% to the total cost of owning this hot tub. At this rate of failure the tub will cost 50% more than the purchase price after 12 years of ownership.
My last tub (another brand) lasted 17 years and did not eat me out of house and home.
I cannot understand how both the top-side control and the control board should fail in tandem on a newer tub.
Buyer beware.
By Customer Service Caldera Ben, October 7, 2016
Hello, thank you for your candid feedback on your recent repair work on your Vacanza series Caldera spa. We appreciate your expressed concerns, and it is unfortunate service work was needed on your spa. The local dealership determines their retail costs for components, service, and products for the spas they sell and service. Your spa was 3+ years outside the manufacture warranty, and it is understood the local dealer did complete the repairs so you can continue to enjoy the spa. We do value your feedback, and thank you for taking the time to write on our website.”
Thank you! You have successfully submitted a comment for this review.
Read comment (1)
Comments (1)
wotNoSpaAGAIN
Wales, UK
SNAP
Posted December 4, 2016
my main board as just gone pop, I dread to think how much the repairs will cost, this is on top of a crack on the water seal on one of the pumps 18 months ago for a tub bought in October 2012 ! think twice people
0points
0of 0voted this comment as helpful.
Share this comment:
Review 349 for Marino
Overall rating
1
/
5
Stay away from
PostedNovember 30, 2015
Chri
from Pierre
Age:45-54
Gender:female
Comfort
2
/
5
Quality
1
/
5
Ease of Water Care
3
/
5
Energy Efficiency
3
/
5
Value
1
/
5
We got this almost 2 years ago and has been nothing but a headache since. Doesn't hold its heat. Set temp and it's always 2-3 degrees cooler and when in hot tub doesn't hold its heat. We had a jet pump go out this last weekend and local dealer came out and fixed it. Know he don't have the pressure we use to with jets. We have fought with dealer for 2 years about the heat issue and he tells us its fine then problem with jets and he says there is nothing wrong with them We have contacted caldera customer service with both issues and they tell us they can't help us. We will be getting rid of it and going with different brand
Response from Caldera SpasBy Vanessa, Customer Service, December 3, 2015
Thank you for your feedback. I am sorry that you are not pleased with your spa. I would like to see how I can help. Please look for an email from me in your inbox.
Thank you! You have successfully submitted a comment for this review.