Customer Reviews for CalderaSpas® Kauai
CalderaSpas® Kauai
Named for an island popular among vacationers, the Kauai® redefines easy living. The Kauai hot tub seats 3 adults and features the UltraMassage® lounge and EcstaSeat®. Powerful spa jets and conversation seating makes the Kauai a popular 3 person hot tub. With 20 Euro jets, 5 VersaSsage® jets and a powerful ReliaFlo® 2.0 HP pump, the Kauai is a powerhouse of pleasure.
Average Customer Rating:
4.5
out of 5
(227 Reviews)
Rating breakdown 227 reviews
5
167
4
38
3
8
2
5
1
9
22 out of 23(96%)reviewers recommend this product.
Customer Reviews for Kauai
Review 221 for Kauai
Overall rating
1
/
5
Caldera sucks
PostedSeptember 22, 2020
Jazzsy
from Summerfield, Fl
Age:55-65
My Kauai hot tub was delivered on August 7th - haven’t been able to use as the pressure switch and heater is already broken and I keep being told the parts were ordered.
I keep pushing and I’m told parts were shipped on Sept 9, today is September 22 and nothing - no word - no one can even come up with a order number or tracking number!
Don’t buy Caldera !!
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Review 222 for Kauai
Overall rating
1
/
5
Poor quality bad disign and terrible service
PostedOctober 28, 2017
Edwin
from Netherlands
Age:45-54
Comfort
1
/
5
Quality
1
/
5
Ease of Water Care
1
/
5
Energy Efficiency
1
/
5
Value
1
/
5
I have 2 Caldera the first has leaking problems.
The second has 3 speakers and audio systeem and leaking also.
I pay 2000 euro,s more for the second Caldera for the audio system.
But now the audio system is disabled because the speakers are leaking.
Bey Bey 2000 eur,s
The second has 3 speakers and audio systeem and leaking also.
I pay 2000 euro,s more for the second Caldera for the audio system.
But now the audio system is disabled because the speakers are leaking.
Bey Bey 2000 eur,s
By Customer Service Caldera Vanessa, November 2, 2017
I am sorry to hear that you have had service issues with your spa. I see that you are working with our UK contact for resolution. I will be sure to pass on your comments to him. Thank you for allowing us the opportunity to work with you. Glad to know you are back in your spa and I hope to improve your spa experience.
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Review 223 for Kauai
Overall rating
1
/
5
Major design flaw
PostedAugust 19, 2017
Peter
from Santa Fe,
Age:45-54
When you fill the spa it is not possible to avoid an airlock in the pump. This requires the tub to be dismantled so that you can access the pump to prime it - as described in a throw away line in troubleshooting. This is a major design flaw in this model
By Customer Service Caldera Vanessa, August 22, 2017
Priming the pumps is part of the normal start up. Its is listed in the owners manual along with all other important operational functions. However, I will contact your dealer and ask them for evaluate your spa and make sure all is in working order. Thank you for your post.
Happy Hot Tubbing!
Happy Hot Tubbing!
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Review 224 for Kauai
Overall rating
1
/
5
Disappointed with a recurring problem
PostedJuly 7, 2016
spagirl
from Idaho
Age:55-65
Comfort
4
/
5
Quality
2
/
5
Ease of Water Care
1
/
5
Energy Efficiency
5
/
5
Value
2
/
5
We bought this spa about a year ago and we were very pleased with it until it was time to change the water. Every time we drain the water out, it gets an airlock. This requires an expensive visit from our spa service man to get the airlock out. The wood side panel covering the motor is not easy to get on and off.
This is our 4th spa that we have owned and the first spa that has had this problem. I would not recommend this spa unless you are very handy at getting the wooden side panels off to release the airlock.
By Customer Service Caldera Vanessa, July 11, 2016
Thank you for your review. While every spa is different we do our best to communicate the operational and maintenance needs for all of the spas we manufacture. Some of our models do require purging the air from the lines at start up.
Draining and refilling can take some getting used to, perhaps with the dealers help they can show you how to remove the equipment compartment door. Customer Service is also available if you should have any additional questions or concerns. We can be reached at 800-669-1881 ext. 8432.
Draining and refilling can take some getting used to, perhaps with the dealers help they can show you how to remove the equipment compartment door. Customer Service is also available if you should have any additional questions or concerns. We can be reached at 800-669-1881 ext. 8432.
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Review 225 for Kauai
Overall rating
1
/
5
We got a lemon and no one will help
PostedJune 27, 2016
TSQ
from South Carolina
Age:45-54
Comfort
1
/
5
Quality
1
/
5
Ease of Water Care
1
/
5
Energy Efficiency
1
/
5
Value
1
/
5
We purchased our Kauai hot tub (KAA3T1107) in October 2015 and had problems with it almost immediately. No matter what we tried, the water never looked right. We've had to drain/refill it 5-6 times already and are on our third filter. We're incredibly frustrated that this "worry-free" spa has been a total bust and are sorry we bought it!
Since no one would help us, we hired a professional spa maintenance company to try and fix this lemon. Despite a thorough cleaning, all new cartridges and a new filter, we're still getting milky looking water, a strong chemical smell, and what can only be described as booger-like slime floating in the water.
We haven't been able to use our hot tub when we want to as no one in their right mind would get into that milky slime-bucket. The spa guy has tried his best but hasn't been able to fix it. The one down the street looks fine, so it's not our water.
We resent having to spend so much money on a brand new spa! If it's this bad new, what's it going to be like in a few years?
It's turning into a useless money-pit instead of the relaxing spa we wanted. We wouldn't recommend it to anyone!
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Comments (1)
Kathy
California
Posted June 30, 2016
It sounds like you have the same problem we have had. Apparently, it was a manufacturing flaw.It has to do with the tubing and a lubricant that was used. I have just made my final attempt to correct the problem, which is calcium stearate. That's what is making all the white flakes and chunks. If this last attempt doesn't clear things up, I'm going to see about returning the spa for my money back.
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Review 226 for Kauai
Overall rating
1
/
5
A Lemon at Best
PostedMay 21, 2016
PO
from South Carolina
Age:Over 65
I bought a KAUAI Serial KAA1S1060 in December 2013. My wife and I have had nothing but trouble with it from the start. The first ozoneator Caldera sent to us was the wrong one for our spa. It failed after four months and it took us three months to recover from that failure. They sent a second unit and it failed after one year. I am presently attempting to put the unit back into service and after the first refill the main pump has now failed. I would not recommend a Caldera spa to anyone.
By Customer Service Caldera Vanessa, May 26, 2016
I am sorry to hear that you have had issues with the Ozonator. I would like to see what I can do to help. Please look for an email from me. I look forward in working with you soon.
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Review 227 for Kauai
Overall rating
1
/
5
A piece of junk
PostedMay 26, 2011
unhappy
from Scottsville,Virginia
Age:55-65
Gender:female
Comfort
4
/
5
Quality
1
/
5
Ease of Water Care
4
/
5
Energy Efficiency
2
/
5
Value
1
/
5
The circulating pump has been replaced 2x a year since the date I purchased it.
When the warranty expires I am sawing it in half and putting it in the dump
When the warranty expires I am sawing it in half and putting it in the dump
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