Customer Reviews for CalderaSpas® Kauai
CalderaSpas® Kauai
Named for an island popular among vacationers, the Kauai® redefines easy living. The Kauai hot tub seats 3 adults and features the UltraMassage® lounge and EcstaSeat®. Powerful spa jets and conversation seating makes the Kauai a popular 3 person hot tub. With 20 Euro jets, 5 VersaSsage® jets and a powerful ReliaFlo® 2.0 HP pump, the Kauai is a powerhouse of pleasure.
Average Customer Rating:
4.5
out of 5
(227 Reviews)
Rating breakdown 227 reviews
5
167
4
38
3
8
2
5
1
9
22 out of 23(96%)reviewers recommend this product.
Customer Reviews for Kauai
Review 201 for Kauai
Overall rating
4
/
5
Great for tired muscles and joint pain
PostedApril 30, 2013
jaynee
from Iowa
Age:55-65
Gender:female
Comfort
5
/
5
Quality
3
/
5
Ease of Water Care
4
/
5
Energy Efficiency
4
/
5
Value
4
/
5
Had to have the heater board relaced at four years.
Now, a couple of years later I went out to get in it, and it has stopped heating.
Another service call.
Out of warranty.
Kind of takes the pleasure out of it.
Now, a couple of years later I went out to get in it, and it has stopped heating.
Another service call.
Out of warranty.
Kind of takes the pleasure out of it.
Response from Caldera SpasBy The Caldera Hot Tub Team, Marketing, May 3, 2013
Thank you for writing to us about your spa. I am disappointed to read that your spa has stopped heating, and that you have had to place another service call. Our customer service team will be reaching out to you to address your concerns promptly. If you should want to reach our customer service team directly, they are available at 1-800-999-4688 ext. 8432. We are committed to helping you fully enjoy your Caldera Spa.
Thank you,
Erica
The Caldera Hot Tub Team
Thank you,
Erica
The Caldera Hot Tub Team
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Comments (1)
Disapointed frequently
Western South Dakota
Heat pump out for the third time in 5 months
Posted September 23, 2013
We had our Caldera Spa delivered in May, since then it has lasted 4 weeks and then the main power supply breaker has triped and the dealer has had to order in a new heat pump and install it. This has happened twice already with the tub lasting 4 weeks between the pumps burning up or shorting out, whichever it is. Saturday it popped again with the same problem again. There is a old saying: Three strikes and your out!!!! I can not trust this spa with no heat with winter fast approaching and it gets below zero here.
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Review 202 for Kauai
Overall rating
4
/
5
Kauai Spa
PostedApril 8, 2013
In Hot Water
from Minnesota
Comfort
4
/
5
Quality
4
/
5
Ease of Water Care
4
/
5
Energy Efficiency
3
/
5
Value
4
/
5
We have had several spas and Calderia Kauai has met or exceeded our expectations.
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Review 203 for Kauai
Overall rating
4
/
5
Worthwhile Purchase
PostedMay 12, 2012
Radman
from Punta Gorda, Fl
Age:Over 65
Gender:male
Comfort
4
/
5
Quality
5
/
5
Ease of Water Care
3
/
5
Energy Efficiency
5
/
5
Value
4
/
5
We have had the Kauai Sauna for nearly 5 years and have even transported it from the original TN home to SW Fla. I will agree with the comment in regard to Br adjustment on the built-in Frog system. I learned to plug up 1/2 of the hole on each side on position 1 and it will keep the Br level just above normal.
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Comments (2)
Spa Country, Craig, CO
Craig, CO
Bromine Solution
Posted April 26, 2013
I am a retailer of Caldera. There are (2) different bromine cartridges for the Frog in-line system. The purple cartridge is 200 gram. There is also a generic 150 gram yellow bromine cartridge. Since the 150 gram has less surface area to erode, it is best used on the smaller models. I have used this solution with all of my customers and it has been working wonderfully!!
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rees
cincinnati Ohio
Best thing I have ever done.
Posted November 1, 2012
When you purchase property, you must do this. It is the fountain of youth.
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Review 204 for Kauai
Overall rating
4
/
5
Relaxation at its finest
PostedMay 10, 2012
chefgary
from South Dakota
Age:Over 65
Gender:male
Comfort
5
/
5
Quality
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
4
/
5
Value
4
/
5
We have really enjoyed our Kauia Spa for the last year and a half. It is very easy to maintain which adds to the enjoyment. The only thing that I would add though that it is really a two person tub. That fits our needs very well as we are empty nesters with only two of us here. The water management would be trying for three adults as you would have to take out and replace every time there is a third person in order for it to circulate properly when not being used. With that being said it is a great product, the size fits our needs perfectly.
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Review 205 for Kauai
Overall rating
4
/
5
Very Good SPA
PostedJune 7, 2011
Albert65
from Port Ludlow, Wa
Comfort
3
/
5
Quality
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value
4
/
5
I would have rated it 5-stars, but there is only one problem in the comfort department. The jets near the head rests are not recessed enough and you can feel them in your upper back when reclining.
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Review 206 for Kauai
Overall rating
3
/
5
Frustrating…shuts down a lot!
PostedNovember 8, 2023
Keltyk
from Southampton, PA
Age:Over 65
Comfort
5
/
5
Quality
3
/
5
Ease of Water Care
4
/
5
Energy Efficiency
5
/
5
Value
3
/
5
This tub has done wonders for my arthritis but…I have to restart at the electric panel 10-15 times a week…or more.
Keeps saying to check for filter obstructions and there are never any. And, yes…the filter is clean.
I’m now going to pay a $99 service call for a 4 month old tub.
Not pleased…
By Customer Service Caldera Vanessa, November 10, 2023
Oh no! That's not okay. Thank you for letting us know. I will contact you shortly. I'm glad to hear that hot water therapy has helped alleviate your arthritis symptoms. I'm excited to work with you soon and find a solution to this issue.
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Review 207 for Kauai
Overall rating
3
/
5
Good spa. Disappointed in the service
PostedNovember 5, 2023
Allan62
from Pollock Pines, CA
Age:55-65
Comfort
4
/
5
Quality
4
/
5
Ease of Water Care
4
/
5
Energy Efficiency
4
/
5
Value
3
/
5
1st of all, it has strong jets. There are no jets for the hamstring area. The spa is probably a little overpriced.
The installers alerted me a cracked corner panel. They put in a service order for another one. After about 6 weeks, a service tech arrived. After spending over an hour taking off the old one, he said the new one was also cracked. After he left, there was insulation left on the ground. At this point, I don't know if another panel has been ordered. I have no idea of the status. Obviously, for 2 cracked panels to leave the factory is a serious quality control issue. I waited to see if I would hear anything concerning the panel before writing a review. I have heard nothing. I find this very disappointing. Unless things are rectified, I would hesitate to recommend your company.
The installers alerted me a cracked corner panel. They put in a service order for another one. After about 6 weeks, a service tech arrived. After spending over an hour taking off the old one, he said the new one was also cracked. After he left, there was insulation left on the ground. At this point, I don't know if another panel has been ordered. I have no idea of the status. Obviously, for 2 cracked panels to leave the factory is a serious quality control issue. I waited to see if I would hear anything concerning the panel before writing a review. I have heard nothing. I find this very disappointing. Unless things are rectified, I would hesitate to recommend your company.
By Customer Service Caldera Vanessa, November 9, 2023
Thank you so much for sharing your experience. I'm truly sorry that you had to go through such an inconvenience and that there wasn't enough communication afterwards. I completely understand how important it is to know what's going on, especially when it comes to spa repairs.
Rest assured, I'm here to help and would like to learn more about what happened so that we can work together to find a resolution. I'll be reaching out to you shortly via email to gather more information.
Thank you again for speaking up and please know that I'm committed to making things right for you. Looking forward to hearing back from you soon.
Rest assured, I'm here to help and would like to learn more about what happened so that we can work together to find a resolution. I'll be reaching out to you shortly via email to gather more information.
Thank you again for speaking up and please know that I'm committed to making things right for you. Looking forward to hearing back from you soon.
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Review 208 for Kauai
Overall rating
3
/
5
Disappointed
PostedMay 24, 2021
MusicMan
from South Carolina
Age:55-65
Comfort
4
/
5
Quality
4
/
5
Ease of Water Care
2
/
5
Energy Efficiency
4
/
5
Value
2
/
5
We had high hopes for our hot tub but have been disappointed. We paid extra to get a salt tub because we felt it was safer than the traditional tubs, but our skin still smells of chlorine hours after using the hot tub. I even had a doctor ask me if I had just gotten out of the pool. We’ve had the water checked at Hot Springs Pool where we purchased it, and they said the levels are good. We’ve had to purchase two $150 salt plugs already even though each one is supposed to last much longer than ours have lasted. The tub itself seems well-made and is very comfortable. We like the changing colored lights around the inside, and the seating is perfect for what we need. It’s just the chlorine smell and expense that we’ve been so disappointed in.
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Review 209 for Kauai
Overall rating
3
/
5
Kauai Spa
PostedMay 6, 2021
Robin
from Durham, NC
Age:55-65
We like our spa - however we don't love it. It is attractive, comfortable and easy to care for and I like the low height of it so that we do not have to have steps to get into it. However, the jets are not powerful enough and in an effort to get more strength going to any 1 seat we found that it does not appear that you can only run 1 set of jets at a time.
By Customer Service Caldera Melissa, May 13, 2021
Thank you for reaching out and taking the time to share your feedback! We are happy to hear that you are finding the spa comfortable and easy to take care of. We want our customers to relax in their spas with their families and be able to leave the worries of the day behind. I would like to hear more about what is going on with your jets, please look for an email from me.
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Review 210 for Kauai
Overall rating
3
/
5
troubled waters
PostedSeptember 6, 2016
bryan
from jackson, wi
Age:55-65
Comfort
3
/
5
Quality
3
/
5
Ease of Water Care
1
/
5
Energy Efficiency
4
/
5
Value
3
/
5
I suppose it's just because we're new to it but it doesn't seem like water quality should be such a problem. The jets are "surging" on occasion which concerns me.
By Customer Service Caldera Vanessa, September 7, 2016
Thank you for your review. I would like to address your questions and concerns. Pleas look for an email from me. I am sure we can figure out your water care needs. I look forward in working with you soon.
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Review 211 for Kauai
Overall rating
3
/
5
hot tub ok
PostedJuly 1, 2016
mediocre 1
from Bruce,SD
Age:45-54
Energy Efficiency
3
/
5
Value
2
/
5
The hot tub is ok has a few glitches should have another head rest on the chairs. Frog system does not work all the time. It works for a while keeps bromine at the level. Then all of a sudden you have no bromine in water . Then you have to open frog system cover let it push water out of it then it works again for a few days. Not made to have inside it gets really hot at 106degrees and the temp setting is at 94 degrees
Response from Caldera SpasBy Vanessa, Customer Service, July 8, 2016
Thank you for your review and suggestions. I am sorry to hear that your spa is not operating properly. I would like to see how I can help. Please look for an email from me in your inbox. I look forward in working with you soon.
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Review 212 for Kauai
Overall rating
3
/
5
more work than I ever thought!
PostedJune 30, 2016
E
from san Diego, California
Age:45-54
Comfort
4
/
5
Quality
3
/
5
Ease of Water Care
1
/
5
Energy Efficiency
3
/
5
Value
3
/
5
there seems to be some kind of white crud in the hose lines that I can't get out of there, so I change the water about once a month and in about two weeks time it's getting gross. I seem to own every chemical for spas in the world, but I can't seem to keep it clean. I'm pretty much through being frustrated with it but I love this opportunity to review it because nobody else seems to care. Thank you, Erik Rusch
p.s. i've tried to work that frog system on that tub, I changed the mineral and the other thing when they're supposed to be changed out doesn't help me any with the gross water that I always end up with in tub.
perhaps, this is a cry for help, but I've tried all I can do and I've been totally stressed about it in the past. I will continue the fight though, maybe I can make this tub work as it should. If caldera and the folks that sell their spas were more receptive to the needs of new hot tub owners, instead of the sell sell sell mentality,perhaps we could work this out . I won't hold my breath waiting though Thank you, Erik Rusch
p.s. i've tried to work that frog system on that tub, I changed the mineral and the other thing when they're supposed to be changed out doesn't help me any with the gross water that I always end up with in tub.
perhaps, this is a cry for help, but I've tried all I can do and I've been totally stressed about it in the past. I will continue the fight though, maybe I can make this tub work as it should. If caldera and the folks that sell their spas were more receptive to the needs of new hot tub owners, instead of the sell sell sell mentality,perhaps we could work this out . I won't hold my breath waiting though Thank you, Erik Rusch
By Customer Service Caldera Vanessa, July 1, 2016
Erik- Thank you for taking the time to let us know about your spa issue. I would be glad to help in any way that I can. I will be reaching out to your via email. Working with you and your dealer I am sure we can find a resolution. I look forward in working with you soon.
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Comments (1)
EmptySpa
Des Moines, IA
True
Posted July 1, 2016
I've had a lot of issues with my water also, but the sales guys haven't been able to help me either. I'm in a similar boat as you are, but water is expensive here, so I currently have it sitting empty and turned off. I'll fill it at the end of summer and tackle the issues again then.
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Review 213 for Kauai
Overall rating
3
/
5
Kauai
PostedJune 29, 2016
spajunkie
from portland, OR
Comfort
4
/
5
Quality
4
/
5
Ease of Water Care
3
/
5
Energy Efficiency
5
/
5
Value
4
/
5
Love the size. Had an issue with the drain. It didn't work at first and the dealership had to order a part to repair it. I'm trying to figure out the chemical balance. Love the size again. It's perfect for one or two people.
By Customer Service Caldera Vanessa, July 1, 2016
Thank you for your spa review. Water care can take some getting use to. We would love to help, Customer Service can be reacted at 800-669-1881 ext 8432.
The Kauai is a great size spa glad to know you love it.
The Kauai is a great size spa glad to know you love it.
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Review 214 for Kauai
Overall rating
2
/
5
I loved my 12 year old Kauai from the past,this new one not so much.
PostedApril 25, 2018
SanDiegoEl
from San Diego,Ca
Age:Over 65
The reason I use hot-tub is to stretch my achy body each morn.This acrylic shell is very hard on my body and not as easy to slide around in the tub,as was my old Kauai.
A new bromine cartridge each month,expensive.
A new bromine cartridge each month,expensive.
By Customer Service Caldera Vanessa, April 27, 2018
Thank you for your review and feedback. The acrylic of the shell is the same however we have made some seating changes. Allowing the bather to sink into each seat as if being hugged by the jets in a relaxing position. Bromine is a great product to use to keep your water clean. There are adjustments on the cartridge that can be made that should help it last longer. If you should have any questions, Customer Service is available at 800-6691881.
Happy Hot Tubbing!
Happy Hot Tubbing!
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Review 215 for Kauai
Overall rating
2
/
5
Quality is an issue
PostedAugust 3, 2017
susan34
from Portland, OR
Age:35-44
Comfort
4
/
5
Quality
1
/
5
Ease of Water Care
2
/
5
Energy Efficiency
4
/
5
Value
2
/
5
My heater has broken twice in the 2 years I've owned it, And the jet motor has burned out as well. In addition the water drainage valve was glued shut and I had to have a service man come out and cut of the valve and replace it. They were familiar with this being a problem too. Not sure why it was sold to me with the valve glued shut. One of the LED lights has burnt out as well. Fighting the warranty to get this tub repaired required a lot of energy as well.
This hot tub is not engineered well. I'm very sad about this purchase and wished I went with a Hot Springs Tub.
By Customer Service Caldera Vanessa, August 4, 2017
I am sorry to hear that your spa has had some operation issues. Even though this is a rare instance it is not ok. I would like to see how I can help. Please look for an email from me. Thank you for your post and I look forward in working with you soon.
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Review 216 for Kauai
Overall rating
2
/
5
Worse spa ever
PostedMarch 31, 2016
Disappointed owner
from North Carolina
Age:55-65
Comfort
3
/
5
Quality
1
/
5
Ease of Water Care
1
/
5
Energy Efficiency
3
/
5
Value
1
/
5
Bought this spa 2 years ago, after owning a Baja spa for over 10 years (trouble-free). Have spent more time "maintaining & fixing" this spa than actually USING the spa. This spa was installed, but the water would not regulate...no bromine distribution. Water discolored. "Battled" with the retailer for months, continually throwing chemicals into the spa to no avail. Finally, after begging and pleading, they sent a repair person out, who could not figure out why the spa was so discolored. THEN, Caldera informs retailer, that this spa needs a "distributer" put in the pump area (who knew? & why wasn't installed originally??). So, in essence, bought the spa & couldn't even use if the first 4 months of ownership! Tried to get retailer or Caldera to take the spa back, but no go. This resolves issues for a while, but then the circulator pump goes out. Fixed, refill spa (which each time requires removing panel door & "burping" the pump afterwards-major hassle as it requires undoing 8 screws). Following this, major "gunk" around spa. Get someone out again, now have to change filter, drain and refill. If you want a tub that is labor-intensive, this is the spa for you. I personally plan to sell it and if you are considering buying a Caldera, DON'T.
By Customer Service Caldera Vanessa, April 7, 2016
Thank you for your review.
I am sorry to hear that you are disappointed in your spa. I would like to see what I can do to help. I believe that their is a resolution that will allow you to truly enjoy your spa.
I look forward in working with you soon. Please look for an email from me in your inbox.
I am sorry to hear that you are disappointed in your spa. I would like to see what I can do to help. I believe that their is a resolution that will allow you to truly enjoy your spa.
I look forward in working with you soon. Please look for an email from me in your inbox.
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Review 217 for Kauai
Overall rating
2
/
5
Kauai Problem
PostedJuly 6, 2015
Jimmy
from Tampa, FL
Age:45-54
Gender:male
After draining spa, when filling back up, have to release pressure on the main pump to get jets to work. That requires taking the front panel off every time. That is a very disappointing part of owning this spa. I have reached out to the dealer, but can't get them to fix.
Response from Caldera SpasBy Ben, Customer Service, July 21, 2015
Hi Jimmy, thank you for your feedback on your Kauai model spa! Yes, at times, when refilling the spa, airlocks can get trapped in the plumbing, which can cause the jet pumps to chug. Are you filling the spa by placing your garden hose down the filter standpipe? Loosening the jet pump union allows any trapped air to escape.
If you do have questions or concerns, I encourage you to contact our customer service team at Watkins by dialing 800.999.4688 ext 8432, to speak with one of our knowledgeable reps. We are happy to help!
If you do have questions or concerns, I encourage you to contact our customer service team at Watkins by dialing 800.999.4688 ext 8432, to speak with one of our knowledgeable reps. We are happy to help!
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Review 218 for Kauai
Overall rating
2
/
5
High price low quality
PostedSeptember 5, 2014
Pablo
from Woodland park, CO
Age:55-65
Gender:male
Comfort
5
/
5
Quality
1
/
5
Ease of Water Care
2
/
5
Energy Efficiency
5
/
5
Value
1
/
5
Paid a lot more for caldera than other brands available hoping to get better quality but I've had two service calls in less than a year. Within the first first week they had to replace the pump because it would shut down after half an hour of use. Then the temperature started going crazy shooting up to 105 degrees with thermostat set to 95. The spa still makes a thunking noise and shuts down occasionally and won't run for hours and it's still less than a year old. I would not recommend this spa to others.
Response from Caldera SpasBy Peggy W. , Customer Service, September 15, 2014
Thanks for providing your review of the Kauai model spa. I would like to help turn this experience around if I can. I will write to you directly for more details and will be glad to contact your local dealer to see what we can do.
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Review 219 for Kauai
Overall rating
1
/
5
Was sold a damaged and repaired tub as a new tub
PostedJuly 31, 2023
Unhappy
from Custer SD
Age:Over 65
Caldera shipped a damaged and repaired tub to our dealer and sold to us as a new tub. After 6 months the finish started to flake off in one area of the tub. The dealer looked at it and said it looked like it had been repaired and called the Caldera and it had. They said they would replace it, but it has been 3 months and still no new tub. Very disappointed in Caldera’s integrity. Dealer said it will be at least another month.
By Customer Service Caldera Vanessa, August 8, 2023
Hello there! Thank you for reaching out to us regarding your spa. I'm sorry to hear that you have been waiting for a replacement, and I can imagine how frustrating this must be for you. At our company, we strive to provide our customers with high-quality spas that will provide relaxation and therapy for years to come.
When you order a spa from us, it is added to a queue along with other orders to be manufactured and shipped. It seems that your dealer is keeping track of your spa and will notify you as soon as it arrives. If you have any other questions or concerns, please feel free to contact our Customer Care team at 800-999-4688 or CustomerService@Watkinsmfg.com. We are always here to help!
When you order a spa from us, it is added to a queue along with other orders to be manufactured and shipped. It seems that your dealer is keeping track of your spa and will notify you as soon as it arrives. If you have any other questions or concerns, please feel free to contact our Customer Care team at 800-999-4688 or CustomerService@Watkinsmfg.com. We are always here to help!
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Review 220 for Kauai
Overall rating
1
/
5
Mistake
PostedJune 28, 2022
Unhappy
from Mesa, AZ
Age:55-65
Comfort
3
/
5
Quality
1
/
5
Ease of Water Care
1
/
5
Energy Efficiency
4
/
5
Value
1
/
5
I deeply regret my purchase. I feel I really overpaid for what I eventually got, and it's been very difficult to maintain, proving to be extremely temperamental in its performance. It's also unexpectedly expensive to maintain compared to a traditional chlorine type hot tub. If I could return it I would. Deeply regret my decision.
By Customer Service Caldera Kylie, June 28, 2022
We're so sorry to hear that you regret your purchase. We always strive to ensure that our owners have a wonderful experience. I can understand how frustrating it can be when things don't go as planned and sometimes water care can be tricky getting started. We'd like to work with you to see if we can help you get to a point with your water care that it's not something you have difficulty with any longer. Be sure to keep an eye out for an email from us.
We hope to have you enjoying your hot water and happy hot tubbing soon, instead of regretting your decision.
Kylie - Customer Care
We hope to have you enjoying your hot water and happy hot tubbing soon, instead of regretting your decision.
Kylie - Customer Care
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