Customer Reviews for CalderaSpas® Martinique

Martinique

CalderaSpas® Martinique

This Consumers Digest Best Buy® is spacious and contemporary. Its sculpted shape is like an island retreat—welcoming and inviting. The spa’s contoured look features a roomy lounge with an expanded leg area and FootRidge® enhancements. With a generous jetting system, the Martinique® takes relaxation to a new level.
Average Customer Rating:
4.714 out of 5
4.7
 out of 
5
(294 Reviews)
Open Ratings Snapshot
Rating breakdown 294 reviews
5
239
4
42
3
4
2
2
1
7
42 out of 42(100%)reviewers recommend this product.
Customer Reviews for Martinique
Review 281 for Martinique
Overall rating 
4 / 5
4 / 5

Good Decision

PostedJune 1, 2011
Customer avatar
Mountain Girl
from Fletcher, NC
Comfort 
4 / 5
4 / 5
Quality 
4 / 5
4 / 5
Ease of Water Care 
4 / 5
4 / 5
Energy Efficiency 
3 / 5
3 / 5
Value 
4 / 5
4 / 5
Great to relax tired muscles after working all day
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Review 282 for Martinique
Overall rating 
3 / 5
3 / 5

Martinique

PostedJune 18, 2018
Customer avatar
Bob G
from Brunswick County, NC
Age:Over 65
Comfort 
1 / 5
1 / 5
Quality 
4 / 5
4 / 5
Ease of Water Care 
4 / 5
4 / 5
Energy Efficiency 
3 / 5
3 / 5
Value 
3 / 5
3 / 5
We owned another brand of spa previously. Our main concerns with the Martinique spa is that even though it is a 34 inch model, the water depth and seat design does not make it comfortable for a 4'11" adult and would not recommend the spa if anyone in the family is under 5'2". Our second concern is the difficulty of getting into the spa and moving around from seat to seat. There doesn't seem to be any areas in the spa where you can obtain level footing. As senior citizens footing stability is a key concern.
I would prefer if the owners manual was written for this specific model instead of leaving it to me to determine what features apply to the Martinique.
By Customer Service Caldera VanessaJune 25, 2018
Thank you for your review and comments.
Spa seating will vary within different spa models, not having to do with the spa height. It is recommended to wet test spas to see how seating and jets feel.
However, there are a few things that can be used to improve you hot tub experience. Some people add a hand rail. The rail swivels for easy entry and exit from the spa. Water shoes are also helpful for a better foot grip. There is also a product called hot tub water seat. This allows the bather to sit in a higher position.
I hope this info helps. If you would like to speak to Customer Service directly we can be reached at 800-999-4688 ext 8432.

Happy Hot Tubbing! calderaspas_brand
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Review 283 for Martinique
Overall rating 
3 / 5
3 / 5

Spa Power Issues

PostedNovember 21, 2017
Customer avatar
Bill
from Sparks, NV
Age:55-65
We purchased a Martinique 17 months ago and have experienced recurring problems with the spa failing to restart after we change the water. The electronic control unit was replaced due to visible water condensation under the screen. We thought this would clear up the problems with the spa failing to restart after we changed the water. While we do not see any condensation in the control unit we experienced a failure to restart after a water change. The spa did restart and ran for a few minutes and then automatically shut off due to an electrical issue. We were able to restart the spa but it shut off again and we can't get it to restart. The GCFI circuit will not stay on.
This issue only occurs after a water change. The unit has had this problem since it was installed. We have always tuned the power off at the circuit switch when we change the water. In the past it has taken several restarts to get it up and running but this time it has failed completely to restart.
When it is working we love our spa. Strong jets and it is very easy to control the strength of the massage jets.
Another issue we have concerns the spa cover Lift n' Glide frame. It is the std unit that is installed by the dealer and one side of the unit has 6 attachment screws the secure the frame to the tub. 5 of the 6 screws do not anchor into anything other than the exterior panels. There is only one screw that appears to be anchored into the frame. The other 5 screws constantly work their way loose and they do not hold the frame onto the tub. This is another upcoming point of failure with his unit. There apparently is nothing behind the exterior panels to secure the Lift n' Glide cover unit to.
By Customer Service Caldera VanessaNovember 22, 2017
Thank you for taking the time to let us know about your spa issue. I am sorry to hear that this is the condition of your spa. I will contact you and work towards a resolution. Your spa should not be operating this way. I will also contact your dealer an make sure the cover lifter is put on properly. There are sections of the spa that those screws should attach to. I appreciate you taking the time to submit your review and allow us to make it right. calderaspas_brand
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Comments (1)
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scott
Alton, IL
Interested in resolution.
Posted November 27, 2017
We are in the market for a hot tub, and we are considering the Utopia Cantabria. I would like to know how well this was resolved so I can feel comfortable knowing that this was resolved.
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Review 284 for Martinique
Overall rating 
3 / 5
3 / 5

My Spa

PostedAugust 9, 2016
Customer avatar
Skip
from Moneta, Virginia
Age:Over 65
The Martinique is a beautiful Spa that is comfortable once you have entered the Spa. Entry and exit is somewhat precarious as their is no totally flat area to accommodate a safe entry/exit. Jets are plentiful, well positioned and work well with only one area that could use improvement. The area where the legs are positioned when seated in the lounge has sharp edges in the center of the jet openings which caused a guest knee to be cut when they were trying to exit the spa. The small stationary jets have sharp plastic tubes that scraped the skin right off of my guests knee. The exposed edge of these jet tubes need to be rounded off to avoid such an injury.
By Customer Service Caldera VanessaAugust 11, 2016
Hello My Spa.

I am sorry to hear that your guest that had a tough time getting in and out of the spa. Safety is important and is a priority for us. Perhaps a hand rail and water shoes will help getting in and out of the spa. I will email you more information on those items. I will also see if your jets need to be replaced. They are a smooth molded jets, rounded without edges. However, if there is an issue I would like to see how I can help.
Glad to know you are enjoy sitting in your spa and find it beautiful. calderaspas_brand
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Review 285 for Martinique
Overall rating 
3 / 5
3 / 5

Nice Tub, but...

PostedApril 8, 2013
Customer avatar
DonFCom
from Commerce Twp, MI
Age:55-65
Gender:male
Comfort 
5 / 5
5 / 5
Quality 
1 / 5
1 / 5
Ease of Water Care 
5 / 5
5 / 5
Energy Efficiency 
4 / 5
4 / 5
Value 
4 / 5
4 / 5
Like everything about it except half of the rotating jets stopped spinning after only 6 weeks. I use a test strip every day and water quality never wavered. I soaked them overnight in vinegar anyway - but that made no difference. Disappointing after spending over $8K!
Response from Caldera SpasBy SteveCaldera Spas Customer ServiceJune 3, 2013
Thank you for your feedback; we really appreciate it! We are sorry to hear you've experienced an issue with the jets on your spa. Our customer service team has sent a message directly to your email to learn more about and offer solutions for this issue. Thank you for your business!
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Review 286 for Martinique
Overall rating 
2 / 5
2 / 5

Decent spa design with poor customer service

PostedAugust 8, 2016
Customer avatar
StanC
from Aspen, CO
Age:Over 65
Comfort 
5 / 5
5 / 5
Quality 
1 / 5
1 / 5
Ease of Water Care 
5 / 5
5 / 5
Energy Efficiency 
3 / 5
3 / 5
Value 
3 / 5
3 / 5
The design is good and ownership should be a pleasant experience. Unfortunately, dealer service is terrible and problems are unsupported by Watkins Manufacturing. Our Martinique failed to hold water after 10 months of service because of a bad valve. Watkins refused to pay to have the unit craned out and back, a $1,200 expense, plus electrical wiring costs. It was at the dealer for over 2 months and was returned filthy. They did pay for the replacement part and installation, which was an upgraded value design, suggesting they knew there was a problem. Now the local dealer is no longer a representative and there is no authorized service. Just short of two years in service, the coatings on the headrests began to disintegrate. Customer service suggested I get replacements from a spa parts supplier, as they do not deal with the public. Buyer beware.
By Customer Service Caldera VanessaAugust 10, 2016
Thank you for taking the time to let us know about your spa experience. I am sorry to hear that you have had issues with it. Sounds like there were a few things that just didn't go right. I would like the opportunity to see what I can do to turn this around. I will email directly to see how I can help.

You are correct that our warranty covers parts and labor. The spas that we manufacture are portable, customers can install their spas however they like. Whether they are recessed in a deck, surrounded by stone or even on a yacht.
When a client chooses to install their spa in a manner that requires, extensive removal tactics like, fences to be moved or a crane to lift the spa, that is at the discretion of the owner and outside the scope of the warranty. However, standard removals and delivery are covered though warranty.

It is our promise to support our warranty as stated. If a dealer should no longer be available in your area we will work to find you a service tech. I hope that once we are working together your experience will improve and you can enjoy your spa. calderaspas_brand
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Review 287 for Martinique
Overall rating 
2 / 5
2 / 5

Too many issues after only 1.5 years

PostedApril 28, 2016
Customer avatar
Donald
from Ottawa, Ontario
Age:35-44
Comfort 
5 / 5
5 / 5
Quality 
2 / 5
2 / 5
Ease of Water Care 
5 / 5
5 / 5
Energy Efficiency 
4 / 5
4 / 5
Value 
3 / 5
3 / 5
I enjoy my spa and do more then the necessary maintenance on it, yet of late there's been far too many issues. After only 6 months I had to replace the back panel due to a crack. Last winter the spa wasn't keeping its temperature. Just 1 month ago, the front panel had a crack and the part is on order. Now, while I'm waiting for a front panel replacement, 2 of the 4 speakers are no longer working. The panels are under warranty but the warranty on the speakers was for 1 year only, therefore it will cost me to fix them.
I've referred about 5 friends since buying the spa yet based on my recent experiences, I think I will no longer.
By Customer Service Caldera VanessaMay 2, 2016
Thank you for taking the time to let us know about your spa experience. I am sorry to hear that your spa is in need of service. I would like to see how I can help . Please look for an email from me. I look forward in working with you soon. calderaspas_brand
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Review 288 for Martinique
Overall rating 
1 / 5
1 / 5

Customer Service

PostedNovember 8, 2023
Customer avatar
Migam
from Georgia
Age:55-65
Horrible customer service.
My new hot tub has been “delivered” today with no instructions at all even the owner manual is missing.
I have a 20k hot tub in my backyard with a lot of chemicals which I can’t use and I have no clue what I have to do with it.
By Customer Service Caldera VanessaNovember 13, 2023
I'm sorry to hear that you're unable to enjoy your new spa, and I understand how frustrating that can be. It's unfortunate that the Owner's Manual was not provided to you. It's usually found inside the equipment compartment, but it should have been removed and given to you. I apologize for the lack of support and information you received. I'd like to learn more about your purchase and help you with any issues you're having with your spa. Thank you for reaching out to me, and I hope to work with you soon. calderaspas_brand
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Review 289 for Martinique
Overall rating 
1 / 5
1 / 5

Lemon of a hot tub

PostedOctober 9, 2017
Customer avatar
Girdwood Frustration
from Anchorage
Age:55-65
Comfort 
4 / 5
4 / 5
Quality 
1 / 5
1 / 5
Ease of Water Care 
3 / 5
3 / 5
Energy Efficiency 
3 / 5
3 / 5
Value 
1 / 5
1 / 5
We purchased our Martinique in September 2016. We picked colors and options and were excited for the addition for winter fun. The tub was installed in November 2016. After a few uneventful months our swanky 10k plus investment has turned into a stressful pain. Breakers mysteriously trip, both the 30 amp and/or the 20 amp. Only to come back and find a water temp in the 70’s. And jet rings randomly pop off, which in an older tub would be much more acceptable. The tub is not even a year old. I have spent countless hours driving back and forth to troubleshoot or wait on the non-arriving techs, who admit they don’t know why this is happening. At this point my frustration level is just about 104.
By Customer Service Caldera BenOctober 10, 2017
Hello C..A. - Thank you kindly for your recent review, and sorry to hear about the experience you have had with your spa! We also received your FB comments, and are aware of the concerns shared with your Caldera Spa. Our teams are working with your local dealer so we can review what challenges need to be handled, and ultimately, we want to make sure you can get back to soaking in a fully operational spa! We will be in touch - Benny, Caldera Customer Service calderaspas_brand
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Review 290 for Martinique
Overall rating 
1 / 5
1 / 5

Bad part service no dealer in area

PostedSeptember 6, 2017
Customer avatar
Frustrated
from Island park idaho
Age:45-54
Comfort 
1 / 5
1 / 5
Quality 
1 / 5
1 / 5
Ease of Water Care 
1 / 5
1 / 5
Energy Efficiency 
1 / 5
1 / 5
Value 
1 / 5
1 / 5
Parts hard to get, no dealer service in area parts upgraded but not compatible with old, must upgrade whole system.
Will never buy again
By Customer Service Caldera VanessaSeptember 6, 2017
I am truly sorry to hear that you are not happy with your spa. I would like to see how I can help. Depending on the age of the spa, most original parts are available. However, once a spa reaches a couple of decades old the parts may be retrofitted. In most cases repairs can be made going back 40 years. I will email you to learn more about your spa and what it needs. Thank you for your review and I look forward in working with you soon. calderaspas_brand
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Review 291 for Martinique
Overall rating 
1 / 5
1 / 5

Nothing But Trouble

PostedJune 8, 2017
Customer avatar
MrK
from Cedar Rapids, IA`
Age:45-54
Comfort 
4 / 5
4 / 5
Quality 
1 / 5
1 / 5
Ease of Water Care 
4 / 5
4 / 5
Energy Efficiency 
4 / 5
4 / 5
Value 
1 / 5
1 / 5
Had a Calder hot tube for 10 years with almost no issues. Sold it and purchased a new Martinique and have had nothing but problem after problem. Looking to sell and live without the headaches.
By Customer Service Caldera VanessaJune 9, 2017
I am sorry to hear that you are not happy with your spa. Especially since you were happy with your last Caldera Spa. I would like to see how I can help. I will email you. Thank you for your time and I will speak to you soon. calderaspas_brand
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Review 292 for Martinique
Overall rating 
1 / 5
1 / 5

2015 Martinique

PostedJune 10, 2016
Customer avatar
Mel
from Rochester, MN
Comfort 
3 / 5
3 / 5
Quality 
1 / 5
1 / 5
Ease of Water Care 
1 / 5
1 / 5
Energy Efficiency 
2 / 5
2 / 5
Value 
2 / 5
2 / 5
I researched getting a hot tub for 2 years before making my purchase. I felt like I was making a great choice with the Martinique. Unfortunately I have had nothing but problems with the tub. I have owned it for 2 months and it has had to be drained twice already. There are white particles in the tub that no one seems to be able to help with. I started with problems with the water. They told me I needed a restrictor added so they drained it, flushed it and added it. Then the issue with the particles has taken over. We cannot even use this tub. The particles get all over everything! I am very disappointed. I really wanted to love this hot tub! Any suggestions would be appreciated!
By Customer Service Caldera VanessaJune 13, 2016
I am sorry to hear that your spa has had some operational issues. I would like to see how I can help. Thank you for taking the time to let us know. Please look for an email from me and I look forward in working with you soon. calderaspas_brand
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Review 293 for Martinique
Overall rating 
1 / 5
1 / 5

Problems, problems, problems

PostedMay 7, 2016
Customer avatar
Don 7599
from Reno ,Nv
Age:55-65
Comfort 
4 / 5
4 / 5
Quality 
1 / 5
1 / 5
Ease of Water Care 
1 / 5
1 / 5
Energy Efficiency 
3 / 5
3 / 5
Value 
1 / 5
1 / 5
White specks in water company bought from says it's a chemical manufacturer used to clean pipes = defect
Exterior panels have warped and cracked was told manufacturer got new supplier and used wrong glue
Panels have been replaced with supposedly new and better panels and now they are cracked and warped=defective
Screws that hold speakers in are dripping g rust into spa =defective
We are on our third time with the spa company to correct this=defective
Why can't I get a new one?
This stuff will not go away but I feel when it does there will be leaks I think it may be glue
Wish I had something good to say
I have images available
By Customer Service Caldera VanessaMay 10, 2016
I am sorry to hear about your spa experience. I would like to see how I can help. I will contact you via email. I look forward in coming to a resolution soon. calderaspas_brand
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Review 294 for Martinique
Overall rating 
1 / 5
1 / 5

Very efficient, yet enjoyable spa

PostedOctober 14, 2015
Customer avatar
JohnG
from Encinitas, CA
Age:Over 65
Gender:male
My electric bill went down compared to my prior spa, yet the motors are powerful enough for a soothing spa experience.
It's easy to maintain and looks great on the patio.
Very satisfied.
Response from Caldera SpasBy VanessaCustomer ServiceOctober 15, 2015
Thank you for your fabulous review. I am excited to know that you are happy with your spa and all that it does. I'm sure you have a great spa set up and that it is a nice get-a-way.

Happy Hot Tubbing!
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