Customer Reviews for CalderaSpas® Niagara
CalderaSpas® Niagara
If you're looking for a spa that comfortably accommodates friends and family, seating seven adults, the Niagara® hot tub is a crowd pleaser. Its power and size makes this hot tub model an exceptional performer and perfect for backyard entertaining.
Average Customer Rating:
4.6
out of 5
(168 Reviews)
Rating breakdown 168 reviews
5
125
4
28
3
3
2
7
1
5
20 out of 21(95%)reviewers recommend this product.
Customer Reviews for Niagara
Review 161 for Niagara
Overall rating
2
/
5
When the Warranty Ends Watch Out!!!
PostedAugust 13, 2014
B&M
from Ottawa Ontario Canada
Age:35-44
Gender:female
Comfort
4
/
5
Quality
1
/
5
Ease of Water Care
2
/
5
Energy Efficiency
1
/
5
Value
2
/
5
Our hot tub was great but we had a few problems and a pump was fixed and cover replaced under warranty. The warranty ended a month ago and now the circulation pump has gone three weeks ago and today the heating control board burned up and apparently fried the top control board as well. Total repairs over 1200.00 and counting. The hot tub isn't easy to maintain in Canada as the frog system chemicals are not available at least that is what our dealer tells us but not till after we had it delivered. It is very expensive to operate well over 140 a month in hydro.
Response from Caldera SpasBy Peggy W., Customer Service , August 20, 2014
Thanks for writing about your Niagara spa. I would like to look into this more closely with you and the local dealer to see what Watkins might do to assist. We appreciate your purchase. If there is something we can do to defray your post-warranty expenses, we will. I will write directly to your email address to learn more specifics. I look forward to hearing from you.
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Review 162 for Niagara
Overall rating
2
/
5
10 Year Hassle
PostedJuly 21, 2014
CHV
from Las Vegas
Age:45-54
Gender:female
Comfort
3
/
5
Quality
1
/
5
Ease of Water Care
1
/
5
Energy Efficiency
2
/
5
Value
1
/
5
We're finally getting rid of the spa. It has been one thing after another. Six months ago we installed a brand new control board - another $400 and it's ON THE BLINK again. Good riddance.
Response from Caldera SpasBy Peggy W. , Customer Service , August 6, 2014
Good afternoon. I tried to email you directly, using the email address you provided, but have received an automatic response that this is no longer an active email address for you. Please do give Watkins Customer Service a call on our toll-free line, 1-800-999-4688, and I will be glad to work on this with you.
Response from Caldera SpasBy Peggy W. , Customer Service , August 6, 2014
Thank you for providing feedback on your 10 year old spa. I will be contacting your local dealer for further information and to see what we might do to turn this around for you. I appreciate your purchase and will do what I can to help. Best regards,
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Review 163 for Niagara
Overall rating
2
/
5
Niagra lemon
PostedMay 14, 2012
BigE
from Akron, OH
Age:35-44
Gender:male
Comfort
3
/
5
Quality
1
/
5
Ease of Water Care
3
/
5
Energy Efficiency
3
/
5
Value
3
/
5
Poor design and quality for 2011 Niagra. Fountain dial control has been repaired and/or replaced on 3 occasions. Lights have been replaced where a third set will be replaced within the next 30 days. Do not believe unit was tested properly before leaving factory. Local dealership has been tasked with this lemon and have been wonderful to correct all matters. If it was not for local dealership, this matter would have been escalated. It's discerning to spend top dollar for aggravation. Yes, a Caldera Spa is a great investment, however quality control needs to be held accountable.
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Review 164 for Niagara
Overall rating
1
/
5
Too much work and no customer support
PostedJanuary 15, 2024
Disappointed Diana
from Devon, PA
We are first time hot tub owners so we don’t have a good basis to judge but we have found calderaspas to be very frustrating, so much work and no customer service.
For the price, it has been very disappointing.
I cannot recommend and totally regret our purchase.
Please make sure you thoroughly research beforehand.
For the price, it has been very disappointing.
I cannot recommend and totally regret our purchase.
Please make sure you thoroughly research beforehand.
By Customer Service Caldera Vanessa, February 7, 2024
I'm truly sorry to hear that your spa or service experience has left you feeling unhappy. Please know that I understand how frustrating it can be to not receive the level of service you deserve. I would like to learn more about your experience so that we can work towards making things right. Please be on the lookout for an email from me, and I look forward to working with you to resolve this issue.
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Review 165 for Niagara
Overall rating
1
/
5
Leaking tub
PostedJuly 17, 2021
Art Way
from Louisville ky
Age:45-54
Comfort
5
/
5
Quality
1
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value
1
/
5
My hot tub is a little over 6 years old. And I have had to have 5 leaks repaired so far with a little over 500$ out of pocket, and guess what I now have leak number 6 which will be a Minimum of about $200 out of pocket. I purchased this hot tub because it was supposed to be the best on the market. I have Endorsed it and had three friends purchase hot tubs that were caldera, I can promise you this I will never endorse this hot tub again based on my experience.
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Review 166 for Niagara
Overall rating
1
/
5
Incredible Design, Great Jets, Second Time Leaking in 2 years...support lacking
PostedAugust 24, 2020
Chris
from Carmichael, CA
Age:45-54
Comfort
5
/
5
Quality
1
/
5
Ease of Water Care
4
/
5
Energy Efficiency
4
/
5
Value
1
/
5
This is the second Watkins Brand spa we heave owned in the past 20 years. Our first spa was a Hotspring Vanguard which we loved. We never had any major issues, and service and support was wonderful. We purchased this Tahitian when we moved across town and were excited to stay in the Watkins Family with a different approach to design and therapy. All was going well until the 2 year mark of spa ownership. The tub developed a very noticeable leak out the front side of the tub, and after 3 months of waiting, the tub was shipped to San Diego to be repaired. The tub was off our property for nearly another 8 weeks between travel and repair time before it was returned. All went well for the next 15 months until March 2020, when the tub developed a different leak out the back and sides of the tub base. With Covid-19 lockdown issues, the local dealer was closed and did not come out until early May to inspect and file a warranty claim. It's been nearly 6 months of me trying to get this issue resolved, and after making some initial progress with customer service, everything stopped in mid-June. I keep calling and keep hearing that somebody is working on it, reviewing it, discussing it, etc and will get back to me. That was 10 weeks ago, and I have called twice since then with no follow up or resolution. The customer service folks are very pleasant, and have tried to assist in addressing this issue, but are clearly are limited in the scope of what they can do. In addition, I will have owned this tub for 4 years next month... and its leaked cumulatively for over 1 of those years, and continues to leak a couple of gallons per day. This tub clearly has quality issues, and represents a poor example of the warranty support afforded. If this is the top of the line "Utopia Series".. service should be top of the line as well.
Response from Caldera SpasBy Vanessa, Customer Service , August 31, 2020
Thank you for taking the time to submit your review. I am sorry to hear that your spa requires service. From our records, I show that you are working with management, and I am sure that they will be able to assist you. I will communicate your feedback and concerns with our team.
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Review 167 for Niagara
Overall rating
1
/
5
All original music speakers have corroded
PostedMarch 25, 2019
Dennis
from San Antonio
Comfort
4
/
5
Quality
2
/
5
Energy Efficiency
4
/
5
Value
1
/
5
I have had nothing but problems with my speakers from my music system. In fact, each one of my original speakers has bit the dust. So, if you're going to buy a Caldera, I would definitely recommend you to skip the music option.
By Customer Service Caldera Vanessa, March 28, 2019
I am sorry that the music system is not working out for you. I am glad that you are working with our manager to find a resolution. Thank you for your review and I am sure we will have this working for you shortly.
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Review 168 for Niagara
Overall rating
1
/
5
Worst purchase ever!
PostedNovember 22, 2018
Todd72
from Chesterfield va
Age:45-54
Comfort
2
/
5
Quality
1
/
5
Ease of Water Care
2
/
5
Energy Efficiency
2
/
5
Value
1
/
5
I have a 2014 Niagra and have had nothing but problems. Bluetooth had never worked right. Constant issues. Hot tub now leaks and spoke to dealer and dealer referred me to manual around drain plug. It’s notleaking around drain plug. Today tried to open over and it was full of water. When I opened cover was so heavy it partially ripped cover lifte of hotubside.
Response from Caldera SpasBy Chelsea, Customer Service, November 30, 2018
Thank you for your review. I am sorry to hear you've been having a problem with your Bluetooth system and are now dealing with a leak and heavy cover. We expect our covers to be usable for 3 to 5 years before needing a replacement, and now that it has become heavy with water it is definitely time to replace. I will email you directly to discuss your spa concerns and see how we can help in moving forward with repairs. I look forward to speaking with you further.
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