Customer Reviews for CalderaSpas® Niagara
CalderaSpas® Niagara
If you're looking for a spa that comfortably accommodates friends and family, seating seven adults, the Niagara® hot tub is a crowd pleaser. Its power and size makes this hot tub model an exceptional performer and perfect for backyard entertaining.
Average Customer Rating:
4.6
out of 5
(168 Reviews)
Rating breakdown 168 reviews
5
125
4
28
3
3
2
7
1
5
20 out of 21(95%)reviewers recommend this product.
Customer Reviews for Niagara
Review 141 for Niagara
Overall rating
4
/
5
Love my spa but need a map for the jet/air controls
PostedNovember 9, 2015
Judy
from Sterling, VA
Comfort
4
/
5
Quality
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
3
/
5
Value
4
/
5
I've had my Niagara Spa for about a month now and am truly loving it. A 20 minute soak late at night means a sound and restful sleep!
I would like to see a better user interface/experience for the jet controls though. Their operation is really non-intuitive. Maybe an iPhone app that maps controls to the jets they affect?
Response from Caldera SpasBy Vanessa, Customer Service, November 11, 2015
I am happy to hear that soaking in your spa has been beneficial to you. A good nights sleep sounds amazing.
I will send you a map of how your jets work. Please look for an email from me in your inbox.
Thank you for your review.
I will send you a map of how your jets work. Please look for an email from me in your inbox.
Thank you for your review.
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Review 142 for Niagara
Overall rating
4
/
5
best hot tub i ever owed
PostedJuly 17, 2015
pepsigirly
from dunnellon,fl.
Age:35-44
Gender:female
we had owned another hot tub, this one is better!!
Response from Caldera SpasBy Jaclyn, Customer Service, July 20, 2015
Thanks for choosing Caldera, pepsigirly! Enjoy the rest of the summer!
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Review 143 for Niagara
Overall rating
4
/
5
Great!, but trouble with speaker on one chair and a leak
PostedJuly 2, 2015
DannyT
from Triangle, NC
Age:55-65
Gender:male
Comfort
5
/
5
Quality
3
/
5
Ease of Water Care
4
/
5
Energy Efficiency
5
/
5
Value
4
/
5
This Spa is delightful for comfort.
We bought the blue tooth sound system on the salesman's recommendation at Atlantic Spa's and Billiards in Raleigh, NC. However, one of the speakers failed on the captain's chair immediately and now we've experienced another failure on the same speaker. The service dept recommended I complain to Watkins. I'm not sure why I need to complain. The salesman should.
Also, we experienced a leak which was fixed and attributed to a gasket over-torqued in manufacturing. It seems OK now.
Response from Caldera SpasBy Peggy W. , Customer Service, July 6, 2015
Thanks for the great photo of your spa setting and for your review. Yes, the dealer should advocate on your behalf regarding any spa questions or concerns. I will contact them now to offer my assistance. Enjoy!
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Review 144 for Niagara
Overall rating
4
/
5
Niagara Tub
PostedJuly 2, 2015
maesposito
from padre island texas
Comfort
5
/
5
Quality
4
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value
4
/
5
We have enjoyed this tub for many years, what would I change?
-I would make the speakers come with a little finger lift tab, this way when the springs stop working I can manually pull them up.
-I would also have the stereo mount higher so its easier to see the buttons.
-Another minor issue is the valve that controls the waterfall constantly pops off. I would not make it a screw type knob I would make this a handle valve like the other jets have.
-I would make the speakers come with a little finger lift tab, this way when the springs stop working I can manually pull them up.
-I would also have the stereo mount higher so its easier to see the buttons.
-Another minor issue is the valve that controls the waterfall constantly pops off. I would not make it a screw type knob I would make this a handle valve like the other jets have.
Response from Caldera SpasBy Peggy W. , Customer Service, July 6, 2015
what a wonderful photo and good suggestions! I will be forwarding your ideas to our design team as many of our spa features began with suggestions by spa owners. Thanks for the great ideas!
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Review 145 for Niagara
Overall rating
4
/
5
Niagara and Pain Relief
PostedJune 23, 2015
Just Right
from California
Age:45-54
Gender:female
Comfort
5
/
5
Quality
5
/
5
Ease of Water Care
3
/
5
Energy Efficiency
4
/
5
Value
4
/
5
I was hopeful when we purchased our Utopia Niagara hot tub but had no idea how happy I would be with it. At the end of a long day at work, the arthritis in my back and knees was killing me. I was limited to the pain relievers I could use. After a nightly soak, I am sleeping better than ever with great pain relief!
Response from Caldera SpasBy Jaclyn, Customer Service, June 23, 2015
Thank-you for the feedback, Just Right! I'm so happy to read of the relief your spa is providing. May you continue to enjoy your nightly soaks for many years.
Happy Hot Tubbing!
Happy Hot Tubbing!
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Review 146 for Niagara
Overall rating
4
/
5
use it all the time
PostedNovember 21, 2014
Tim Ed
from Blue Ridge va
Age:45-54
Gender:male
Comfort
4
/
5
Quality
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
4
/
5
Value
5
/
5
We shoped for hottubs for over a year, had an old hot springs without much problems, we decided on the Niagara because of the seating arrangement, no big lounger, good filtration, same parent company as hot springs, so I figured it would be good quality, we weren't disappointed . My only complaint is the location of the jet in the bottom of the tub, very awkward getting in , bad knee and foot problems.
Response from Caldera SpasBy Vanessa, Customer Service, December 1, 2014
Thank you for your review. Good to know that you are enjoying your Niagara spa. Spa entry is accessible on any side. I hope that helps and allows you comfortable access into the spa. If you should have any questions or concerns, Customer Service is available at 800 669-1881 x8432.
Happy Hot Tubbing!
Happy Hot Tubbing!
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Comments (1)
Anonymous
South Dakota
outside cracking issues
Posted December 31, 2014
anyone else have cracking problems with the wood surround? I live in SD and purchased the Caldera Cantabrai hot tub in Aug. By the end of Sept I started noticing cracks forming all around the hot tub. All the panels were replaced the beginning of Dec and now the cracks are starting again within 3 weeks.....
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Review 147 for Niagara
Overall rating
4
/
5
Niagra Review
PostedSeptember 5, 2014
wesleymckenzie
from Foley
Age:25-34
Gender:male
overall our family enjoys this spa, however, we opted to spend the money for the extra lighting package with waterproof remote. the lights no longer work right after the short warranty expired. this was an expensive add on that i regret but added great value to the spa experience when working.
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Review 148 for Niagara
Overall rating
4
/
5
Money well spent!!
PostedNovember 9, 2013
TnT
from Blue Ridge, VA, USA
Comfort
5
/
5
Quality
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
4
/
5
Value
4
/
5
Water by Design staff were great! Really knew their products & were very helpful. Would definitely do business with them again! Caldera was definitely the best after shopping around for over a year.
Response from Caldera SpasBy The Caldera Spas Team, Marketing, November 11, 2013
Thank you for the tremendous feedback! I am thrilled to hear you had a great purchase experience. After shopping around for a year we are so happy you made your way to Caldera Spas. Please let our team know if you need any assistance in the future.
Erica
The Caldera Spas Team
Erica
The Caldera Spas Team
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Review 149 for Niagara
Overall rating
4
/
5
Once over the hump, works great
PostedApril 9, 2013
BuddC
from Norfolk VA
Comfort
5
/
5
Quality
4
/
5
Ease of Water Care
4
/
5
Energy Efficiency
4
/
5
Value
4
/
5
After initial set-up, spa was shutting itself down and showing flashing Power and Ready lights. Had to shut off power and restart with same reults after 10 minutes. No water through filter with #2 pump. Initially diagnosed as a pressure switch or one-way valve problem. Turns out it was a software proiblem and #2 pump does not circulate through filter by design. All working well now for the past 4 months. Son (11yrs) likes the waterfall and light show. Additional control panel comes in handy. Fits seven kids. Back seats great for adults. An inexpensive low mount coverlift works well. Recommend you hose down, wipe clean and drain before first fill-up. All in all, would buy same make/model again.
Response from Caldera SpasBy Steve, Caldera Spas Customer Service, June 3, 2013
Thank you for your feedback; we really appreciate it! We're glad you'd choose to purchase your spa again. We have reached out to you directly via email to learn more about your service history to ensure our practices remain best-in-class. Thank you for your business!
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Review 150 for Niagara
Overall rating
4
/
5
Good value - Jet controls should be moved
PostedMay 25, 2012
J&C
from Connecticut
Comfort
4
/
5
Quality
4
/
5
Ease of Water Care
4
/
5
Energy Efficiency
4
/
5
Value
4
/
5
We enjoy our Niagara spa, and the quality after 18 months appears very good. The only complaint we have is the location of the jet controls. They are on the opposite side of spa from the seat you are in. More thought should have been put into where the jet controls were located.
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Review 151 for Niagara
Overall rating
4
/
5
Control Panel
PostedMay 12, 2012
The Family
from Northern Nevada
Gender:male
Comfort
4
/
5
Quality
4
/
5
Ease of Water Care
3
/
5
Energy Efficiency
5
/
5
Value
4
/
5
The only reason I din't rate the Spa a 5 is the controls can be challenging. Just try changing the lighting sequence, you will be there for a while. Other then that the Spa performance has been excellent. We are very please we chose the Niagara Spa.
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Review 152 for Niagara
Overall rating
4
/
5
Winter
PostedAugust 30, 2011
Big Al
from Utah
Age:Over 65
Gender:male
Comfort
4
/
5
Quality
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value
4
/
5
The best soak on a stary cold Winter Night. Jump out roll in the snow jump back in
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Review 153 for Niagara
Overall rating
4
/
5
Spa Review
PostedMay 26, 2011
Big Air Dado
from Oconomowoc, WI
Age:45-54
Gender:male
Comfort
5
/
5
Quality
4
/
5
Ease of Water Care
5
/
5
Energy Efficiency
3
/
5
Value
5
/
5
On the whole, I am very satisfied with my Caldera Spa and have recommended it to others. In addition, my dealer has been excellent to work with.
The only issue I am disappointed in is the capcity of the heater for a spa of this size. If the exterior temperature is below 20 degrees F, the heater can't keep up with the heat loss and the spa gets cold. My dealer has looked at this to confirm that everything is working correctly and they say it is.
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Comments (1)
Snowbunny
Jackson, WY
No problem here...in Jackson Hole, WY
Posted September 9, 2011
We keep our Niagara at 105. Every winter we see temps around 20 below zero...have never had a problem with the tub maintaining temp. Do you have a good cover? Has any of the insulation been damaged? We have the Stonescape exterior (which is awesome)...don't know if its foam nature adds any more insulation than the wood options??? I'd have the dealer take another look. No excuse. How hot is your tub set? Good luck.
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Review 154 for Niagara
Overall rating
3
/
5
Not overly impressed
PostedMay 31, 2023
Avian Banda
from Winslow
Age:35-44
Comfort
4
/
5
Quality
2
/
5
Ease of Water Care
2
/
5
Energy Efficiency
4
/
5
Value
3
/
5
Pieces fall off daily when jets turn on- water is almost always cloudy, and im boosting and using clear blue- alot more issues than we're used to having with our hot tub. We just replaced our Sundance 800 with this and I hands down like my Sundance better.
Only 2 seats jets work at one time- not all seats can be going- which to me is absolutely ridiculous. It's 6-8 person hot tub so those folks should be able to enjoy the jets not just 2 people
Astetics-wise this tub is beautiful, looks great during the day & night- the colors are gorgeous but the up-keep and the constant jet covers falling off, and parts floating in the water, is enough for me to be annoyed vs relaxed each time I go in it
By Customer Service Caldera Vanessa, September 1, 2023
I'm sorry to hear that you have had a poor spa experience. I appreciate you sharing your experience with me. Please know that I'm here to support you and make things better. I look forward to working with you to improve your future spa experiences.
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Review 155 for Niagara
Overall rating
3
/
5
OK
PostedJune 7, 2022
Charlie bravo
from Omaha, NE
Comfort
3
/
5
Quality
5
/
5
Ease of Water Care
2
/
5
Energy Efficiency
3
/
5
Value
1
/
5
Love the jets. We are relaxed and at peace when we're in the pool. We also appreciate having the water testing service from our dealer. My problems with it are that we have needed to drain and refill at about 2 month intervals. It was very expensive to buy, and it has reeked havoc with my skin.
By Customer Service Caldera Kylie, June 27, 2022
Thank you for reaching out with your feedback! We're glad to hear that you love the jets on your spa and that you and your dealer work closely in your water care. That's awesome! Please feel free to reach out to us any time if we can answer any additional questions or concerns you might have. It does sound like you are having to drain and refill more often than we would expect so perhaps we can offer some support.
You are also welcome to take a look at our site. We do have some helpful blogs regarding water care. You can find some of those here: https://www.calderaspas.com/faq-category/water-care-chemicals
If you have further questions or concerns please call 800-999-4688 ext 8432. Thank you again for your time and post.
Happy Hot Tubbing!
Kylie - Customer Care
You are also welcome to take a look at our site. We do have some helpful blogs regarding water care. You can find some of those here: https://www.calderaspas.com/faq-category/water-care-chemicals
If you have further questions or concerns please call 800-999-4688 ext 8432. Thank you again for your time and post.
Happy Hot Tubbing!
Kylie - Customer Care
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Review 156 for Niagara
Overall rating
3
/
5
My Caldera spa
PostedJuly 12, 2017
Scott
from Lake tapps wa.
Age:45-54
Comfort
4
/
5
Quality
3
/
5
Ease of Water Care
4
/
5
Energy Efficiency
4
/
5
Value
2
/
5
I paid top dollar to have a Caldera spa because it is supposed to be one of the best. I do love the spa but it has had its challenges. Had to have the repair guy out 7 different times to try to solve stereo issues. This was very upsetting. I feel that if Caldera is going to offer integrated stereo systems they need to match the quality of the system with the quality of the spa. Two other warranty issues besides the stereo but have got all but one issue resolved. If i had to do it again i would tell caldera to keep there stereo system, save cutting the holes in the tub for speakers and ill use my own bose outdoor system that puts the caldera stereo to shame. Would recommend the spa to others with certain warnings.
By Customer Service Caldera Vanessa, July 14, 2017
Hello My Caldera spa,
I am sorry to hear that you have had repeated issues with your spa. I would like to see how I can improve your spa experience.Thank you for taking the time to post your review. I look forward in working with you soon.
I am sorry to hear that you have had repeated issues with your spa. I would like to see how I can improve your spa experience.Thank you for taking the time to post your review. I look forward in working with you soon.
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Review 157 for Niagara
Overall rating
2
/
5
We expected better.
PostedMarch 24, 2024
Sa360
from Texas
Age:35-44
Comfort
2
/
5
Quality
1
/
5
Ease of Water Care
2
/
5
Value
1
/
5
So many issues with the tub that we had to figure out on our own. Tub came with a blown fuse. Circulation pump was not even connected. The light up logo doesn’t work. The salt water cartridge was missing one of the leads to plug-in. tried calling and left messages, no one has called us back
By Customer Service Caldera Vanessa, April 2, 2024
Oh wow! That is not a good first impression or experience. As your satisfaction is our top priority, please accept my sincerest apologies.
Thank you for taking the time to reach out about your spa.
Please look for an email from me. I look forward to working with you soon.
Thank you for taking the time to reach out about your spa.
Please look for an email from me. I look forward to working with you soon.
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Review 158 for Niagara
Overall rating
2
/
5
not the best quality
PostedMarch 1, 2022
quality
from Oakville ontario Canada
Age:45-54
Comfort
4
/
5
Quality
2
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value
3
/
5
We have had our spa for 5 year but after year 1 the directional air flow units were all disattatched, including the cover for the filter. Now the heater is broken
By Customer Service Caldera Jodi, March 2, 2022
Thank you for taking the time to post a review. We're known for our spa quality and are saddened to hear that you haven't had the same experience.
I'm sorry that you are having challenges with your heater. I know it's frustrating when unexpected repairs need to be done. I will reach out to you privately for more details.
We care about our hot tubbers, and want you to be able to enjoy your spa for many years to come.
Jodi C. - Customer Care
I'm sorry that you are having challenges with your heater. I know it's frustrating when unexpected repairs need to be done. I will reach out to you privately for more details.
We care about our hot tubbers, and want you to be able to enjoy your spa for many years to come.
Jodi C. - Customer Care
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Review 159 for Niagara
Overall rating
2
/
5
Great spa when it’s working
PostedJune 6, 2020
Joe529
from Carmel
Age:35-44
Comfort
5
/
5
Quality
1
/
5
Ease of Water Care
3
/
5
Energy Efficiency
3
/
5
Value
1
/
5
This spa is incredibly comfortable and easy to maintain. In the first seven months it has broken twice. It is covered under warranty and has been repaired.
Response from Caldera SpasBy Vanessa, Customer Service , June 8, 2020
Thank you for your feedback. I am sorry to hear that your spa required service. I would like to know more about it and see how I can help.
I look forward to talking to you soon.
I look forward to talking to you soon.
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Review 160 for Niagara
Overall rating
2
/
5
Do NOT recommend
PostedJune 4, 2020
Melyssa
from Ayer, MA
Age:25-34
Comfort
2
/
5
Quality
1
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value
1
/
5
I love the salt water option.
Other than that this is the WORST hot tub we have ever owned. We had this custom built and haven’t even had a full year. Only two speakers work. Some of the jets don’t spin, the filter cover snapped off Relatively early. The hot tub was supposed to be deliver first week last June and didn’t come until July. Then there with issues with the electrical and couldn’t be hooked up properly until end of July. The Bluetooth is spotty as well. All we’ve had for the past year is headaches. I can’t even count the amount of times we have had to empty it for it to be assessed and “repaired”. I would NOT recommend this hot tub to anyone ever! I wish we never upgraded. Our previous hot tub was struck by lightning and it still worked better than this hot tub. Very disappointed with this purchase and the lack of help from the manufacture.
Response from Caldera SpasBy Vanessa, Customer Service , June 8, 2020
Wow, I am sorry to hear that this has been your spa experience. I want to help. Please look for an email from me. I am sure there is a solution to this problem. Thank you for your review.
I look forward to working with you soon.
I look forward to working with you soon.
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