Customer Reviews for CalderaSpas® Geneva
CalderaSpas® Geneva
The Geneva® is a luxury hot tub featuring a spacious interior that seats six adults. The comfortable Ultra Massage® lounge and foot massage jets feel amazing.
Average Customer Rating:
4.6
out of 5
(287 Reviews)
Rating breakdown 287 reviews
5
217
4
41
3
9
2
11
1
9
37 out of 44(84%)reviewers recommend this product.
Customer Reviews for Geneva
Review 281 for Geneva
Overall rating
1
/
5
Huge mistake - terrible purchase.
PostedDecember 24, 2020
Disappointed Albertan
from Ponoka
Age:35-44
Comfort
4
/
5
Quality
1
/
5
Ease of Water Care
1
/
5
Energy Efficiency
3
/
5
Value
1
/
5
We bought this high end hot tub to ensure we had something in 2020 that didn’t present challenges or difficulty. In perfect 2020 fashion this hot tub was the worst purchase we’ve ever made. It has been nothing but a hassle and headache.
We had a variety of Caldera repair specialist come out to repair it and we are still plagued with the same issue we had the minute we powered it up for the first time in August. Parts have been replaced and are now being replaced again as they are also defective, the mother board has been replaced, the tub recoded, high limit switches have been replaced and the heater, you name it, it’s been done!
Today, on Christmas Eve, two more repair men were scheduled to come to give it its “final fix”, so I went out to the tub to check it out before their arrival the tub had drained completely since their service call yesterday and was exposed to our Canadian winter. Upon inspection the plug on the already replaced heater malfunctioned. Now the tub is winterized and unusable over the holidays.
On a different note, the chlorine system reacted with my skin so we upgraded to the salt water system (~$1000) upgrade and it too doesn’t work as it can’t create its own chlorine.
If your looking for a spa DO NOT purchase a Caldera. I sincerely hope this review saves others the frustration we have encountered.
By Customer Service Caldera Chelsea Elam, January 5, 2021
Oh no, I am sorry to hear you've had such a negative experience with your spa. I am glad your dealer has been working with you to resolve these issues. We will do everything we can to support your hot tub and the store to make sure you have a functioning spa to depend on. I see that you've worked with our service team directly as well, and I will follow up to make sure this is fully addressed.
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Review 282 for Geneva
Overall rating
1
/
5
Problems with the salt cleaning system
PostedNovember 10, 2020
Steve from Stamford
from Stamford, CT
Age:Over 65
Comfort
4
/
5
Quality
2
/
5
Ease of Water Care
1
/
5
Energy Efficiency
3
/
5
Value
2
/
5
Tub ran well for three months, then salt system started going on the blink, reducing the tub's ability to keep itself clean. The device on the side of the tub has had problems throughout this market area, and has been replaced at least half a dozen times--to no avail. The tub gauges read OK salt levels, but the water tests four times two high. So something is clearly wrong--apparently the controller (under the tub) needs to be fixed or replaced. Mike's Direct, the sales company, can't or won't fix it so far, so we are very disappointed. If they can't/won't fix it, we'll go back to bromine bobbers and frequent changes in water. For now, though, BEWARE of problems with salt cleaning system!
By Customer Service Caldera Angelo, November 23, 2020
Hello,
Thank you so much for reaching out to share your issues as we are always looking for ways to improve. I am so sorry to hear that the FreshWater System has not been giving you the relaxing experience we strive for . We will make sure to contact you so we can hear all your concerns. I look forward to speaking to you and seeing how we can help out. For now, Have a great day and happy holidays!
Thank you so much for reaching out to share your issues as we are always looking for ways to improve. I am so sorry to hear that the FreshWater System has not been giving you the relaxing experience we strive for . We will make sure to contact you so we can hear all your concerns. I look forward to speaking to you and seeing how we can help out. For now, Have a great day and happy holidays!
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Review 283 for Geneva
Overall rating
1
/
5
Worst Spa purchase I've made
PostedMarch 8, 2019
ncoffing
from Seattle, Wa
Age:35-44
Comfort
3
/
5
Quality
3
/
5
Ease of Water Care
3
/
5
Energy Efficiency
3
/
5
Value
1
/
5
I purchased a Caldera Spa this year and its been an absolute nightmare. The spa arrived broken and after going through 3 different repair companies I still have a non-working Spa. Caldera does not have any interest in helping their customers for what they've said is a warranty item. Extremely disappointed. I paid a premium price for a premium warranty and even after spending thousands haven't been able to use the tub ONCE.
What a headache.
Response from Caldera SpasBy Chelsea, Customer Service, March 13, 2019
I am sorry to hear you have not been able to use you spa since it arrived. We want to ensure you do receive any needed repairs, and I certainly understand your frustration from the wait. I have emailed you directly to discuss this situation further to help get your spa up and running. I look forward to speaking with you soon.
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Review 284 for Geneva
Overall rating
1
/
5
Third major leak and countless cracked panels
PostedJanuary 10, 2017
DL
from Albion
Age:45-54
Comfort
3
/
5
Quality
1
/
5
Ease of Water Care
1
/
5
Energy Efficiency
2
/
5
Value
1
/
5
Third major leak in a 12 month period. We have also had countless cracked panels and yes it has taken over a year to get one replaced. Now we have another cracked panel! Go figure! I've lost count on the cracked panels! The integrity of the frame for the hot tub is no longer supporting the hot tub! No idea why we have another major leak but this is considered a catastrophic failure all the way around. Let's see if Caldera is a reputable company and steps up to the plate!! We are done with it and we are demanding 100% refunded!! Our hot tub was purchased in August 2014 and delivered and installed in October of 2014.
By Customer Service Caldera Vanessa, January 12, 2017
I hear your frustration. We don't ever want this things to happen and I am sorry this has been your experience. I have escalated this issue to upper management. We have been in contact and I have reached out to your dealer as well. I hope that we can come to a resolution soon. Thank you for your time and review.
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Review 285 for Geneva
Overall rating
1
/
5
Very Displeased
PostedJune 12, 2014
Jbrown37a
from San Antonio, TX
Age:55-65
Gender:male
Comfort
3
/
5
Quality
1
/
5
Ease of Water Care
3
/
5
Value
1
/
5
I purchased a Utopia Geneva from Sweetwater Hot Tubz here in San Antonio, TX less then thirteen days ago. At this point my wife and I are very displeased with the Watkins Caldera Spa product and the lack of service support and concern for the problems we reported to Sweetwater Hot Tubz personal. During the sale and purchase period we were sold on the high quality of the Caldera spa and the great service we could expect from Sweetwater Hot Tubz. We are finding both the spa quality and service support are far below what was stated. Our spa was delivered on May 30 2014, the next day we found that the spa had tripped the circuit breaker. When I reported this to the sales person he showed little concern. The night of June 5th was the first time we used the spa. On June 8th I checked the spa and found a part in the bottom of the spa. In our single use of the spa we had also found that the control panel buttons stick. Monday June 9th I discovered addition jet parts in the bottom of the spa but also that the control panel was malfunctioning. The display of the control panel had scrolled down to where parts of menu items were not visible and the tub would not respond to some button presses, its function was erratic. When these things were reported to the same store person again he showed little concern for how we believed these to be serious issues. Now we are waiting for a service person to show up over three days latter to repair a spa we've had less then two weeks. The Watkins Caldera spa product is not showing to be a quality product and the Sweetwater Hot Tubz service and support is far below what has been stated.
Response from Caldera SpasBy Peggy W., Customer Service, June 25, 2014
Thank you for alerting Watkins to this situation. I will contact you via your email address for more information and will work with you and the dealer to resolve the concerns you've listed.
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Read comment (1)
Comments (1)
Walt
San Antonio,TX
Sweetwater
Posted September 15, 2015
I'm glad I read your review and the bad experience you had with Sweetwater. I'm going with a Bullfrog spa from Premiere who is opening a store in SA in Oct 2015
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Review 286 for Geneva
Overall rating
1
/
5
PROBLEMS PROBLEMS
PostedOctober 5, 2013
MCARTDON
from ALPINE MEADOWS CA
Age:55-65
TOOK OK THE PURCHASE OF A GENEVA,
ON FITTING ELECTRICALLY 875 DOLLARS THE CALDERA SUPPLIED 20 A BREAKER WAS FAULTY ONE HOUR LATER AS FREEZING HAD TO BABYSIT THE SPA OVERNIGHT THEY REPLACED THE BREAKER BUT WE HAD 153.75 OF ADDITIONAL ELECTRICAL CHARGES. DIAGNOSING THE PROBLEM. SAME DAY REPORTED A LEAK TO RHS THE HOT TUB ENGINEER SAID IT WAS THE CAPS OFF GTHE CONTROLS BUT THAT IS OBVIOUSLY NOT SO HE DIDNT EVEN INVESTIGATE THE RHS PANNEL 24 HOURS LATER WE STILL HAVE A SIGNIFICANT LEAK SERVICE AND CARE OF BUILD LACKING HERE..
HAVEN BEEN ABLE TO USE IT YET SO CANT REVIEW THE SPA IT S SELF
ON FITTING ELECTRICALLY 875 DOLLARS THE CALDERA SUPPLIED 20 A BREAKER WAS FAULTY ONE HOUR LATER AS FREEZING HAD TO BABYSIT THE SPA OVERNIGHT THEY REPLACED THE BREAKER BUT WE HAD 153.75 OF ADDITIONAL ELECTRICAL CHARGES. DIAGNOSING THE PROBLEM. SAME DAY REPORTED A LEAK TO RHS THE HOT TUB ENGINEER SAID IT WAS THE CAPS OFF GTHE CONTROLS BUT THAT IS OBVIOUSLY NOT SO HE DIDNT EVEN INVESTIGATE THE RHS PANNEL 24 HOURS LATER WE STILL HAVE A SIGNIFICANT LEAK SERVICE AND CARE OF BUILD LACKING HERE..
HAVEN BEEN ABLE TO USE IT YET SO CANT REVIEW THE SPA IT S SELF
Response from Caldera SpasBy Peggy W. , Customer Service , October 10, 2013
Thank you for providing feedback about your spa; I will be sending you an e-mail directly as a follow up. I have spoke briefly with the authorized dealer for your zip code and look forward to working with you and your dealer to ensure that your spa performs as designed/intended without excessive costs to you.
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Review 287 for Geneva
Overall rating
1
/
5
Quality
PostedMay 8, 2013
Jill
from San Antonio, Texas
Age:35-44
Gender:female
Comfort
4
/
5
Quality
1
/
5
Ease of Water Care
4
/
5
Energy Efficiency
3
/
5
Value
1
/
5
I have had my Caldera Spa for about 7 years. The sound system whent out in the first 6 months of having the spa. The dealer then advised me that the sound system that came installed in the spa was not water tight and not covered with warrenty. After about 5 years the siding started falling off and now the heat pump has gone out. The spa we had before this lasted 12 years with no issues. Caldera was not worth the money I paid.
Response from Caldera SpasBy The Caldera Hot Tub Team, Marketing, May 9, 2013
Thank you for your review. I am disappointed to read that you have had problems with your sound system. We appreciate your purchase of a Caldera Spa and want to assist in a prompt resolution. Our customer service team will be reaching out to you today.
Thank you,
Erica
The Caldera Hot Tub Team
Thank you,
Erica
The Caldera Hot Tub Team
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