Customer Reviews for CalderaSpas® Cantabria
CalderaSpas® Cantabria
The spacious Cantabria® large hot tub redefines hydrotherapy. It comfortably fits 8 adults and features the UltraMassage® lounge with the customizable UltraMasseuse® System. This jetting system will make you feel like royalty as you create your personal spa experience with six different jet sequences and three speeds.
Average Customer Rating:
4.5
out of 5
(184 Reviews)
Rating breakdown 184 reviews
5
139
4
21
3
6
2
7
1
11
16 out of 17(94%)reviewers recommend this product.
Customer Reviews for Cantabria
Review 161 for Cantabria
Overall rating
3
/
5
Cool spa just can't keep chemicals right
PostedMarch 29, 2021
Daveb8s
from CO
Age:45-54
Comfort
4
/
5
Quality
1
/
5
Ease of Water Care
1
/
5
Energy Efficiency
3
/
5
Value
2
/
5
Knows and jet diffusers fall off easy. Speaker system shorts out all the time. Chemicals are near impossible to balance. Very comfortable when it works.
By Customer Service Caldera Maria, April 5, 2021
Thank you for reaching out. I am sorry that you are experiencing these issues. I'd like to help work with your dealer to fix the jets and speakers. Look for an email from me so that we can work on the water chemistry as well. Thank you
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Review 162 for Cantabria
Overall rating
3
/
5
Random issues - generally ok
PostedNovember 10, 2020
ProudDadOf3
from Longmont, CO
Comfort
3
/
5
Quality
3
/
5
Ease of Water Care
3
/
5
Energy Efficiency
2
/
5
Value
2
/
5
We have had the tub for a little over a year and we are generally happy with it. We have random issues with the control unit (BT stops working then starts, lights cause other issues). The tub is pretty comfortable. If we were in the market again we probably wouldn't purchase this tub again.
Response from Caldera SpasBy Chelsea, Customer Service, November 17, 2020
Thank you for taking the time to provide your feedback. I am glad overall the spa is bringing you happiness, but I would hope we can strive for pure delight. Please keep an eye out for an email from me to learn how we can improve.
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Review 163 for Cantabria
Overall rating
3
/
5
Mixed Bag
PostedNovember 10, 2020
Joe
from Santa Rosa
Age:35-44
Comfort
4
/
5
Quality
2
/
5
Ease of Water Care
5
/
5
Energy Efficiency
4
/
5
Value
3
/
5
First I will start with the positive. The salt water aspect of the spa has been awesome. Easy to maintain and stays clean. Now the bad.... We ordered a fully loaded spa which included a sound system. The quality of the sound system is bad. Additionally, the speakers have gone out twice now. Luckily the spa was under warranty and they have replaced them each time. I imagine they will continue to go out. Further, the plastic catch which is located by the filter (designed to block large items from entering) is attached/held by two poorly designed and cheap plastic holders. This results in the large plastic catch constantly coming off. We now have a 16k spa with a large opening because this piece won’t stay on. Caldera has offered no fix for this. At first they talked on the phone with me and said they were looking into it. Ultimately, they said there was nothing they could do about it. Bad customer service and some cheaply made and executed parts.
By Customer Service Caldera Ben, November 17, 2020
Hi there Mixed Bag - Thank you for sharing your experience with your spa, we are glad you find the Freshwater Salt System working well for you! However, I am concerned about the other areas you mentioned needing service (speakers, filter weir door), and want to look into this further to see what I can to do help. Keep an eye out for an email from me, as I am eager to help. Thank you!
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Review 164 for Cantabria
Overall rating
3
/
5
Disappointed with hot tub
PostedOctober 26, 2017
Myrd50
from Connecticut
Age:45-54
Comfort
4
/
5
Quality
1
/
5
Ease of Water Care
4
/
5
Energy Efficiency
4
/
5
Value
2
/
5
Disappointed with the construction of the hot tub. The side panels are held together with Velcro. They popped off and the dealer had to screw them in altering the appearance. One of the Jets fell off and I had to pop it back on. One of the handle knob fell off and I had to put that back on. Our exterior lights do not stay on as programmed. They are always needing to be reprogrammed. Disappointed in this product.
By Customer Service Caldera Vanessa, November 2, 2017
I am sorry to hear that your spa is having light issues. I will work with our engineers to find a resolution. Please look for an email from me. I appreciate the time you took to bring this to our attention. I look forward in working with you soon.
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Review 165 for Cantabria
Overall rating
3
/
5
Not a hot tub time machine...
PostedJune 22, 2015
Tubman
from Oceanside, CA
Age:35-44
Gender:male
Comfort
4
/
5
Quality
1
/
5
Ease of Water Care
3
/
5
Energy Efficiency
4
/
5
Value
2
/
5
In all seriousness, this is a fairly well designed tub. The downside is the first one the shell cracked even with the cover always on it, the the side panel has warped twice under partial exposure to sun as my tub is half sunken in my deck. The jets are nice but the caps keep coming off easily. And the new replacement tub's speaker system is far from as good as the one I had originally bought, where the audio quality of that system was a large reason why I chose the tub over others. The company is taking a long time to address a new issue in having with the replacement tub. Panel buckling, micro speaker cracklings...
Response from Caldera SpasBy Ben, Customer Service, June 23, 2015
Hi Tubman - Thank you for sharing your feedback on your Cantabria model spa - I recall working with you last year, to help address the replacement spa! Our team is always here to help. I have made contact with your local dealer this morning, to seek a resolution. In the interim, you can also contact our customer service team by dialing 800.669.1881 x 8432, and any of our representatives can help address your concerns. Thank you Tubman!
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Review 166 for Cantabria
Overall rating
3
/
5
system shut down
PostedApril 8, 2013
joe13
from connecticut
Age:45-54
Gender:male
i just recently purchsed the spa and in the middle of winter it shut down and i had a service call to basically deice the system at a cost of $350. it has shut off one other time in the middle of winter but i was able to restart the system. i previously owned a much cheaper spa from jacuzzi tubs and never had this issue. very disappointed son far with this spa. no expalnation on why it shut off but just some theories.
Response from Caldera SpasBy The Caldera Hot Tub Team, Marketing, June 12, 2013
Thank you for writing. I am disappointed to read about the difficulty you have experienced with your spa. We appreciate your purchase of a Caldera hot tub and would like to assist you. Please call our customer service team at 1-800-999-4688, extension 8432. We have reps available Monday through Friday, 7:00 a.m. to 5:00 p.m. (PST). Please have your spa information available when you call, as this will help us identify the problem.
The Caldera Hot Tub Team
The Caldera Hot Tub Team
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Review 167 for Cantabria
Overall rating
2
/
5
Would not buy again
PostedFebruary 21, 2024
JWK
from Tahoe
Age:35-44
Comfort
4
/
5
Quality
1
/
5
Ease of Water Care
3
/
5
Value
1
/
5
Delivery team was fantastic but that’s the end of the superlatives. The service team has been ok to poor. Typically arrives without calling. Text message questions sometimes go unanswered. Sales was very frustrating. Charged me for things that they claimed would be included. The tub itself is highly questionable. Parts keeping falling off, it arrived filthy, it’s stopped circulating for no reason, failed to heat, and the lounger seat took multiple service attempts to get working and apparently I have to make sure the jets are pointed in a particular direction or they will turn themselves off. Very frustrating. That’s only a few of the issues I’ve experienced.
By Customer Service Caldera Vanessa, April 11, 2024
I'm so sorry to hear that your spa experience was disappointing. It's understandable to feel frustrated, and I want you to know that we genuinely care about our customers' satisfaction.
Thank you for taking the time to share your concerns with us. I will personally reach out to you via email to work with you and find a resolution that you're happy with.
Please know that we value your business and appreciate your feedback.
Thank you for taking the time to share your concerns with us. I will personally reach out to you via email to work with you and find a resolution that you're happy with.
Please know that we value your business and appreciate your feedback.
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Review 168 for Cantabria
Overall rating
2
/
5
Speakers shot after three years, panels do not stay attached
PostedSeptember 15, 2023
Holsten
from Abingdon, VA
Age:55-65
Comfort
4
/
5
Quality
1
/
5
Ease of Water Care
4
/
5
Energy Efficiency
3
/
5
Value
2
/
5
We purchased this tub about three years ago and overall it has been just ok. Uses a ton of Chlorine but I guess that just a function of the size f the tub and the local water. Also, the side panels do not stay in place, they pop off at the bottom and it looks bad.
What I was most disappointed in was that all of the speakers but one have failed 2-3 years in. I thought I had a 5 year warranty only t find out that the speaker warranty is only one year. We spent nearly $20K on this tub and accessories only to have then fail. Very disappointing. I am hesitant to pay to repair thenm only to see them fail again and not be covered.
What I was most disappointed in was that all of the speakers but one have failed 2-3 years in. I thought I had a 5 year warranty only t find out that the speaker warranty is only one year. We spent nearly $20K on this tub and accessories only to have then fail. Very disappointing. I am hesitant to pay to repair thenm only to see them fail again and not be covered.
By Customer Service Caldera Vanessa, September 25, 2023
Oh wow! I am sorry to hear your spa requires service. Thank you for reaching out. Please look for an email from me. I want to know how I can help.
While some of the spa accessories have a one-year warranty, it is still worth replacing. We can talk more about your options.
I appreciate your time and patience. I look forward to working with you soon.
While some of the spa accessories have a one-year warranty, it is still worth replacing. We can talk more about your options.
I appreciate your time and patience. I look forward to working with you soon.
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Review 169 for Cantabria
Overall rating
2
/
5
Would not buy again
PostedMay 25, 2022
CJ
from Anamosa
Age:45-54
Comfort
5
/
5
Quality
2
/
5
Ease of Water Care
1
/
5
Energy Efficiency
2
/
5
Value
1
/
5
Mine cost over 18,000 , I have had it for only 6 months. I have yet to perfect the water chemistry, even with weekly trips to get the water tested from place I bought it from and following their instructions. I have a small fortune in chemicals for my salt water spa. The side panel was broke upon delivery and the outside lite don’t work because of that. They have yet to replace it. The salt cartridge says it last 4 months it’s about 100$ , I have burnt thru 4 in less than 6 months. The cover is already warped as well. I am a maticulous clean freak and I take care of my stuff. It’s not lack of care in my part.
By Customer Service Caldera Kylie, May 27, 2022
We're sorry to hear that you've struggled with your water chemistry. I'd like to see how we can help get to the bottom of that.
Please keep an eye out for an email from me. I would like to get a bit more information from you to see how we can help.
Happy Hot Tubbing!
Kylie - Customer Care
Please keep an eye out for an email from me. I would like to get a bit more information from you to see how we can help.
Happy Hot Tubbing!
Kylie - Customer Care
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Review 170 for Cantabria
Overall rating
2
/
5
Constant issues with controls
PostedJanuary 20, 2022
Esprit
from Arizona
Age:45-54
Comfort
3
/
5
Quality
2
/
5
Ease of Water Care
1
/
5
Energy Efficiency
2
/
5
Value
2
/
5
We waited months to have our cantabria delivered only to have one issue after the next with it. Jet covers constantly falling off, filter cover never stays in place and floats away into the water, 1 waterfall only has half the power of the other side and now most recently, our control panel stopped working. We called to have their maintenance guy come out and he said we needed a software update, simple fix...we've owned it 7 months and it's already outdated software? Okay, we'll pay the $50 visit to have it updated. 2 days later and it's off again, another call to maintenance and we're waiting for them to come back. I have family coming this week looking forward to enjoying a soak and instead I'll have the maintenance guy here trying to fix it. Again, we've owned this less than 7 months. Nothing more frustrating than trying to enjoy your night in the jacuzzi and none of the lights or controls will work. Not a happy customer, for the money spent I'd expect better quality.
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Review 171 for Cantabria
Overall rating
2
/
5
Not overly impressed
PostedAugust 28, 2018
Bates1
from Mertztown, PA
Comfort
2
/
5
Quality
1
/
5
Ease of Water Care
2
/
5
Energy Efficiency
2
/
5
Value
1
/
5
For the money, this hot tub has not impressed me. Two panels are already popping off, the jets will routinely fluctuate for no apparent reason, the individual area knobs come off very easy, and it's confusing why some of the seat jets will be on but others not at all. No follow up from Caldera that I am aware of to ensure satisfaction.
Response from Caldera SpasBy Chelsea, Customer Service, August 29, 2018
Thank you for taking the time to leave your feedback. I am sorry to hear you are having difficulties with your jets, valves, and panels. I know learning a new hot tubs functions can be a bit of a bear, but I am sure we can help in explaining the different jets and how to get the most out of each of them. I will email you directly to discuss this further and help organize service with your Caldera dealer.
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Review 172 for Cantabria
Overall rating
2
/
5
Poor Quality
PostedJune 29, 2016
Robert02
from New Braunfels, Texas
Age:55-65
Comfort
4
/
5
Quality
1
/
5
Ease of Water Care
3
/
5
Energy Efficiency
4
/
5
Value
1
/
5
It took 6 months to get A leak fixed. Now the jet covers are popping off.
By Customer Service Caldera Vanessa, July 1, 2016
Thank you for your time and patience in repairing your spa. I will be sure to reach out to your dealer to see about fixing your jet covers. I will do what I can to help resolve this quickly.
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Review 173 for Cantabria
Overall rating
2
/
5
Quality not as expected
PostedJune 29, 2016
Mikie
from Pleasanton
Age:35-44
Comfort
3
/
5
Quality
1
/
5
Ease of Water Care
3
/
5
Energy Efficiency
3
/
5
Value
2
/
5
The tub is nice. Within the first few months the covers for the jets are now coming off and the jets don't always spin.
By Customer Service Caldera Vanessa, July 1, 2016
I am sorry to hear about your spa. I would like to see how I can help. Thank you for taking the time to let us know about your spa experience. I look forward in working with you soon.
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Review 174 for Cantabria
Overall rating
1
/
5
100% CUSTOMER DISERVICE ABYSMSL
PostedNovember 9, 2023
SWEETT.T
from BUCKEYE AZ
Age:Over 65
Comfort
1
/
5
Quality
1
/
5
Ease of Water Care
1
/
5
Energy Efficiency
1
/
5
Value
1
/
5
Cantabria tub installed 6/2/2023. Received delivery damaged and defective parts. It’s now NOVEMEMBER 9th 2023. 3:41 Arizona time. Sick and fed up. Parts not sent to repair hot tub . Been waiting FIVE MONTHS AND SEVEN DAYS numerous calls and no parts ever sent and ZERO INFO IF THEY WERE EVER ORDERED. How does this company advertise excellen customer service and do this to any customer. This is customer disservice 100% when no one helps the customer. This is not the first time with horrendous non existent customer service. You really have to push me to take the time to tell the ugly truth. Truth and nothing but the truth. It arrived damaged with multiple parts ordered and the main front cover of the spa needed total replacement after clips broke and screws pulled out of the wood supports. I made my last call to corporate 2am this morning and found a review card I waited 5 months hoping I didn’t have to write a 100% true horrible review at all costs. It’s not nice to have anyone waiting this long. It’s bad business that needs to be fixed at the highest level. Don’t advertise excellent customer service when it’s been zero on more than one occasion. I bought from this company because they raved about their customer service. . Calling it horrible is the nicest word I can write but it’s worse than horrible. Not one person helped the repair business by send the parts and no one gave an answer where the parts are at when caldera Watson was asked numerous times. SHAME ON THIS COMPANY. It was delivered day one damaged. The parts were immediately ordered for my brand new damaged tub installed June 2 2023. No help from anyone and no parts and no apology’s. It’s disgusting treatment with no excuse for the dead silence. Buyers beware. Great tub when it’s working absolutely one of the worst customer service I’ve ever dealt with in the United States. When you pay $23,000 or when you pay $23 don’t brag about customer service when Zero ⭐️ is the customers reality
By Customer Service Caldera Vanessa, November 16, 2023
I'm sorry you are frustrated with our customer service. Delays are frustrating; however, communication should always be paramount. Watkins Wellness and your dealer aim to provide the best possible service to all our customers, and we take your feedback seriously. Thank you for bringing this to our attention; it helps us identify areas for improvement.
I will email you shortly to discuss the details of your purchase and service calls and see how we can make things right.
Please let us know if there is anything else we can do for you.
I look forward to working with you soon.
I will email you shortly to discuss the details of your purchase and service calls and see how we can make things right.
Please let us know if there is anything else we can do for you.
I look forward to working with you soon.
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Review 175 for Cantabria
Overall rating
1
/
5
Control Panel,Breaks Frequently
PostedAugust 10, 2022
Brian
from Alabama
Age:55-65
Comfort
2
/
5
Quality
2
/
5
Ease of Water Care
2
/
5
Energy Efficiency
2
/
5
Value
1
/
5
Bought my Cantabria spa 4 years ago. When it works, it's great.
Problem we have is the control panel works for abut 4 months then quits. It's been replaced 3 times already. Now waiting for another one. Hope it doesn't take 10 months like the last one.
Problem we have is the control panel works for abut 4 months then quits. It's been replaced 3 times already. Now waiting for another one. Hope it doesn't take 10 months like the last one.
By Customer Service Caldera Kylie, September 9, 2022
Thanks for reaching out with your review. We appreciate your feedback. I'd like to get a bit more information from you so that we can see how we might be able to assist in a resolution for you. Please keep an eye out for an email from us.
Have a great day!
Kylie - Customer Care
Have a great day!
Kylie - Customer Care
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Review 176 for Cantabria
Overall rating
1
/
5
WE REGRET OUR PURCHASE!
PostedFebruary 22, 2022
Mom of 10
from Roanoke, VA
Age:35-44
Comfort
3
/
5
Quality
1
/
5
Ease of Water Care
1
/
5
Energy Efficiency
2
/
5
We have had nothing but problems since we purchased our Caldera Cantebria about 2 1/2 years ago. We spent over $15,000 to have something for our us to enjoy as a family, but with issue after issue, it has been much more of a nuisance than enjoyment. And unfortunately, the dealer that we purchased ours from charges us to have someone come out and look at it even when it’s still under warranty. Then they always say there is nothing wrong with it and try to make it look like we did something wrong. Very, very disappointed in both the dealer and the hot tub! We referred a few friends there in the beginning, but we definitely will warn others to steer clear now and go with another brand and dealer.
By Customer Service Caldera Jodi, February 25, 2022
Oh No! I am so sorry to hear your spa has been more of a nuisance than an enjoyment. It’s important to us that you can enjoy your spa fully. Thank you for taking the time to post your review; we value all feedback from members of our Caldera family. We are listening.
It’s frustrating when your spa requires repair. I’m curious to know what needs to be addressed on your spa, and what the service tech recommended.
I’m sorry the trip charge for your service was a surprise to you. The warranty will cover parts and labor, however, travel fees are not included in that coverage, and is standard among all spa dealers.
I’m here to help. I’m going to reach out to you privately to hear more about your service needs, and your experience during the service calls.
It’s frustrating when your spa requires repair. I’m curious to know what needs to be addressed on your spa, and what the service tech recommended.
I’m sorry the trip charge for your service was a surprise to you. The warranty will cover parts and labor, however, travel fees are not included in that coverage, and is standard among all spa dealers.
I’m here to help. I’m going to reach out to you privately to hear more about your service needs, and your experience during the service calls.
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Review 177 for Cantabria
Overall rating
1
/
5
Disappointed high expectations
PostedMay 3, 2021
Doug
from Terre Haute, IN
Age:35-44
Comfort
5
/
5
Quality
1
/
5
Ease of Water Care
1
/
5
Energy Efficiency
2
/
5
Value
1
/
5
I had such high expectations for this hot tub. We have had nothing but troubles. It’s been almost a year, and we have had service at our house probably 20 times trying to correct problems that exist with his hot tub. It’s a great hot tub. Very therapeutic, if it worked. When it works, it’s awesome. it would be absolutely incredible. However we’ve had the screen replaced, chlorinator controller replaced, two temperature sensors replaced, complete drain and refill, salt cartridges only last 30 days (although marketed for 4 months) and produced no chlorine (I have to add chlorine every three days even though it has a chlorinator), won’t hold temperature, doesn’t function below 20°, and no one can figure out what’s going wrong. We have had friends over and had to ask them to get out of the hot tub because of malfunctions, wouldn’t keep the temperature, screens failed, and hot tub turns on and off on its own without pressing any buttons. At this point in the game, you would think the manufacturer would get involved and work towards a solution. Unfortunately our experience has been anything but that. The warranty hasn’t been followed, the product doesn’t perform as marketed, and the service seems as though they have no idea what to do. This product has failed to deliver in good faith based upon its marketing, does not meet the expectations of delivery, nor function in a way that it is marketed. I wish this product worked because if it did, it would be incredible. Unfortunately, my experience has been nothing short of empty promises unmet expectations. I have video and pictures to back up all my claims.
By Customer Service Caldera Maria, May 7, 2021
h, No! Thank you for bringing this to our attention. We are excited to hear that you love the Cantabria. I am so sorry that you’ve had challenges with the experience of your hot tub.
Please know that we do stand behind or product. Look for an email from me so that we can work together with your dealer to resolve them. Thank you,
Please know that we do stand behind or product. Look for an email from me so that we can work together with your dealer to resolve them. Thank you,
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Review 178 for Cantabria
Overall rating
1
/
5
Multiple issues including leaks and poor service options
PostedSeptember 28, 2020
Chris222
from San Diego
Age:45-54
Comfort
4
/
5
Quality
1
/
5
Ease of Water Care
4
/
5
Energy Efficiency
3
/
5
Value
1
/
5
Where to start. Originally, I was very excited to make the purchase and have the Cantabria as an addition to our backyard remodel. It looked great, and at first was very enjoyable for my wife and I to use. Trouble however began within months, 1.) Side panel needed to be replaced as it began to crack around the screws that held it in place (several have done the same), then 2.) one of (3) speakers went out and the sub-woofer had to be adjusted as it sat against the inside panel and would vibrate loudly at even low volume levels, then 3.) just after 1 year (cover warranty period 1 year) the cover literally starts to break down so that any rain or surface water collects in the middle of the cover and under it causing it to be very heavy to lift (on third cover since purchase and about to need fourth (~$775 from Watkins), 4.) heater then goes out and recommended service company by dealer has to come out 3 times to finally figure out that the heater needs to be replaced (nice young guy come out but no experience and is literally reading the manual to replace and on the phone with Sr. tech trying to walk him through it), 5.) multiple jet covers and valve covers come off due to poor silicon sealant usage in construction (per service company), and finally 6.) leaking begins (different recommended service company by dealer owner) comes out and "fixes" leak. Over the weekend after repair, the leaking starts again. Contacted service company and they say they will have to charge again as they fixed what they thought was the problem, and will now have to try again. When I ask why they think I should pay them again for something they did not actually fix the first time, the dispatcher stated that they do the best they can, but leaks are hard to diagnose and can be anywhere in the plumbing, so it is challenge to sometimes fix after even several trips. That is why they have to charge for their time as well (not just a trip charge mind you), 6.) Service company does not come back and leaves job with several panels misaligned and screws missing to re-secure panels. It should be noted that I have religiously bought the chemicals/filters/test strips/spa and cover cleaners/etc. while owning this spa, as well as testing and refilling the water as recommended by the mfg. Not sure if this one is just a lemon, however the support to repair has been pretty atrocious over the several years I have owned this spa. I would not recommend this level of investment to a homeowner looking to enjoy vs. having to always repair.
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Review 179 for Cantabria
Overall rating
1
/
5
hot tub leaking
PostedMay 24, 2020
Art
from Louisville Ky
Age:45-54
Comfort
5
/
5
Quality
1
/
5
Ease of Water Care
1
/
5
Energy Efficiency
5
/
5
Value
1
/
5
We do love our hot tub when it is working. We developed a leak around 11/01/2019. The dealer we purchased the tub from is no longer in business so I contacted Caldera for a warranty repair and they put me in contact with Watson’s of Louisville. On 12/13/2019 they sent a repairman out to assess the repair, as the repairman was leaving he stated “ I know what I need I just have to order the parts and set up a return to repair it. It was a slow leak that I was able to control so Watson’s and I schedule the first attempt in January 2020. it was extremely cold so we moved it to February once again the weather was not good for an outdoor repair so we rescheduled for March. In March, I was contacted by Watson’s informing me due to COVID 19 they had to shut down until further notice ( 2 days before the repair was to take place ). I contacted Watson’s the week of May 5th to see what their capabilities were and we set a repair appointment of 05/15/2020. Watson’s called the morning of 5/15/20 and informed me they may need to order more parts. They came lifted the tub and of course needed to order more parts. I followed up with Watson’s on 05/20/20 and was informed “ hey buddy we will not make it back until 06/09/20. I attempted to explain that I have been patiently waiting since 11/11/2019, but they didn’t care “sorry buddy other people are waiting also”. At this point, I will never recommend anyone to purchase a Caldera spa. My father in law has extreme arthritis and the only way he can function is by using the hot tub everyday. Sorry buddy you will have wait!
Response from Caldera SpasBy Vanessa, Customer Service , May 27, 2020
Hello Art,
Thank you for taking the time to submit your review. I am sincerely sorry that this has been one delay after another, and even though many of the delays have been beyond our control, we could have been more prepared for when we could service your spa.
I will contact your dealer and make sure they have the supplies that you need and email you so you can contact me directly with any other questions or concerns that you may have.
Thank you for taking the time to submit your review. I am sincerely sorry that this has been one delay after another, and even though many of the delays have been beyond our control, we could have been more prepared for when we could service your spa.
I will contact your dealer and make sure they have the supplies that you need and email you so you can contact me directly with any other questions or concerns that you may have.
Thank you! You have successfully submitted a comment for this review.
Review 180 for Cantabria
Overall rating
1
/
5
Don"t buy there spas
PostedDecember 8, 2016
held captive
from oregon
Comfort
1
/
5
Quality
1
/
5
Ease of Water Care
1
/
5
Energy Efficiency
1
/
5
Value
1
/
5
I bought a Caldera I live in Oregon Im forced to use one dealer for warranty repairs that is the worst in every way possible.
Dont Buy
By Customer Service Caldera Vanessa, December 12, 2016
I am sorry to hear that you are unhappy with your spa service. I would like to see how I can help. I will email you directly. I look forward in working with you soon.
Thank you for your review.
Thank you for your review.
Thank you! You have successfully submitted a comment for this review.