Customer Reviews for CalderaSpas® Cantabria
CalderaSpas® Cantabria
The spacious Cantabria® large hot tub redefines hydrotherapy. It comfortably fits 8 adults and features the UltraMassage® lounge with the customizable UltraMasseuse® System. This jetting system will make you feel like royalty as you create your personal spa experience with six different jet sequences and three speeds.
Average Customer Rating:
4.5
out of 5
(184 Reviews)
Rating breakdown 184 reviews
5
139
4
21
3
6
2
7
1
11
16 out of 17(94%)reviewers recommend this product.
Customer Reviews for Cantabria
Review 181 for Cantabria
Overall rating
1
/
5
Bad experience
PostedOctober 7, 2016
Alex01
from San diego
Age:35-44
Comfort
5
/
5
Quality
1
/
5
Ease of Water Care
5
/
5
Energy Efficiency
4
/
5
Value
1
/
5
Hello , i want to share my bad experience to buy a hot tube brand , in 2013 i buy a hot tube model cantabria utopia series for holyday house in san diego, so really used very little, maybe some 15 times since buy it, today, strips water stoppers jets are unglued and controls turning to regulate pressure also ,service after sales company where to buy it has been very bad, i went to look and shop miramar road where you buy me and never had disappeared reported, i hope the brand make me the answers to all these problems
By Customer Service Caldera Vanessa, October 8, 2016
Thank you for taking the time to let us know about your spa experience. The Cantabria spa comes with a 5 year component warranty. I am sure that we will be able to address your spa issues. I will email you to see how I can help. I'd like to learn more about what is going on so that I can improve your spa experience. I look forward in working with you soon.
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Review 182 for Cantabria
Overall rating
1
/
5
More trouble than its value...
PostedJune 29, 2016
Oates
from LA
Age:25-34
Comfort
1
/
5
Quality
1
/
5
Ease of Water Care
2
/
5
Energy Efficiency
2
/
5
Value
2
/
5
We have had nothing but issues with this spa since we purchased it.
By Customer Service Caldera Vanessa, June 30, 2016
Thank you for your review. I am sorry to hear that you are not satisfied with your spa. I would like to see how I can help. Please look for an email from me, Customer Service. I look forward in working with you soon.
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Comments (1)
Kathy
California
Posted June 30, 2016
What kind of issues have you had? We've had a rough first 3 months with our spa too.
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Review 183 for Cantabria
Overall rating
1
/
5
Cantabria Bust
PostedSeptember 23, 2014
Jeff Z
from Dubuque, Iowa
Age:35-44
Gender:male
Comfort
4
/
5
Quality
1
/
5
Ease of Water Care
4
/
5
Energy Efficiency
1
/
5
Value
1
/
5
I know a Hot Tub loses heat, I know I live in the Midwest, I know it is outside but....I purchased my WARM Tub in October of last year. I have had a shell crack, yes they fixed it, I have had lights go out, yes they fixed it, I have lost handles, yes they fixed them, you starting to see a pattern. The biggest issue I have is heat! If the temperature is below 20 degrees Fahrenheit it loses heat fast and by fast I mean 1 to 2 degrees every 15 minutes. I have talked to my dealer and he says they can do nothing. Please be aware if you want a Hot Tub and are going to have it outside you will get 30 minutes maximum of Hot Tub time, then you get WARM time and then will be forced to get out because it gets downright cold! They have said it is an efficiency heater trying to be more green…I just want a heater that keeps my Hot Tub hot I will do anything for that!!
Response from Caldera SpasBy Jaclyn , Customer Service, September 29, 2014
Hello Hot Tubber -
I am very sorry to hear of the issues you've experienced thus far. I'd love to contact you directly to discuss further, and see how we can help in turning your experience around. If you don't mind, please send me your contact information, along with the best time to call you, to custsvc@watkinsmfg.com.
I am very sorry to hear of the issues you've experienced thus far. I'd love to contact you directly to discuss further, and see how we can help in turning your experience around. If you don't mind, please send me your contact information, along with the best time to call you, to custsvc@watkinsmfg.com.
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Review 184 for Cantabria
Overall rating
1
/
5
Not as Expected
PostedSeptember 5, 2014
Michael
from United States
Age:45-54
Gender:male
Comfort
1
/
5
Quality
1
/
5
Ease of Water Care
2
/
5
Energy Efficiency
1
/
5
Value
1
/
5
Purchased and delivered July 2014.
I am not a fan of the Cantabria. From the delivery process, which was unprofessional, to the end user experience this tub does not add up to all the hype about it being the top of the line model. I am not 100% convinced that other models of Caldera spas are any better. We have had issues with water quality, jets continually popping off or not rotating every time we use the tub, problems with the audio system, and even "programming/firmware" versions not being the latest. The diverter valves are hard to turn and the waterfalls continually drip water even if the valves are turned off.
I have yet to find a seat in this large tub that I can call my favorite and I will be the first to admit that I should have wet tested this model before purchasing.
I wish I could rate the entire experience of owning this tub better but I cannot as I'm truly disappointed.
I am not a fan of the Cantabria. From the delivery process, which was unprofessional, to the end user experience this tub does not add up to all the hype about it being the top of the line model. I am not 100% convinced that other models of Caldera spas are any better. We have had issues with water quality, jets continually popping off or not rotating every time we use the tub, problems with the audio system, and even "programming/firmware" versions not being the latest. The diverter valves are hard to turn and the waterfalls continually drip water even if the valves are turned off.
I have yet to find a seat in this large tub that I can call my favorite and I will be the first to admit that I should have wet tested this model before purchasing.
I wish I could rate the entire experience of owning this tub better but I cannot as I'm truly disappointed.
Response from Caldera SpasBy Peggy W. , Customer Service, September 15, 2014
Thank you for reviewing your Cantabria spa ownership experience. I am sorry to read that it has not been a more enjoyable purchase for you. I would like to know more about it, so will be writing to you directly. Hopefully I can speak with the dealer and help turn this around with you.
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